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Tech Help for Granny? Geek Squad to the Rescue

image for Senior computer image via  Shutterstock Senior computer image via Shutterstock

No longer do seniors only have their grandchildren to turn to for gadget help.

Geek Squad, Best Buy’s 24-hour tech support task force, and the AARP launched "Tech Support for AARP Members," a comprehensive subscription program that supports AARP members and their personal technology with unlimited access to Geek Squad personnel by phone, online and in the store. The partnership also offers discounts on in-home service calls.

Geek Squad’s own customer demographics attest to the growing interest access to tech support from people who are 50 and older.  More than one-third of their subscribers for service for computers and tablets are between the ages of 55 and 64.

https://www.businessnewsdaily.com

Brian Hutto, vice president of Best Buy Services, said the program will help those over 50 choose the devices that are the right for them and make the most of their electronics.

"It’s a fallacy that technology adoption is biased in favor of youth,” Hutto said. "The benefits of these tools are well-known and highly desirable to the 50-plus (age group)." 

A one-year membership in the program costs between $99.99 and $169.99 and includes a personal tech shopper, setup and installation of computers, tablets and peripherals and troubleshooting and repair services. The service also includes phone training on every device from digital cameras to Internet safety.

Chad Brooks is a Chicago-based freelance business and technology writer who has worked in public relations and spent 10 years as a newspaper reporter. You can reach him at chadgbrooks@gmail.com or follow him on Twitter @cbrooks76.

Chad Brooks

Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.