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Trello Review

Simone Johnson
Simone Johnson
  • Trello can be customized in a variety of ways to fit your workflow.
  • There are both free and paid plans with Trello.
  • Trello's two paid plans cost $9.99 and $17.99 per user, per month.
  • This review is for small business owners considering implementing Trello for their online project management needs.

Trello is our choice as the best online project management software for customization because it offers custom cards, board buttons, backgrounds and stickers for various industries. Its custom fields allow you to add more information to your Trello cards to match your team's preferred work style and organize names, email addresses, or other important data according to your team's preference. You can also design the way milestones, checkpoints and order dates are displayed.



The Verdict

Trello is our choice for the best online project management software for customization because of all the features and options users can change to fit their team's needs and industry.

For a closer look at how we selected our best picks, visit our best picks page to see our methodology and a complete list of online project management software. 


Trello has both free and paid options that vary in price and included features and tools. Paid options charge on a per-user basis. Here is a breakdown of each plan:


  • Cost: $0
  • Boards per team: 10
  • File attachment storage: 10MB
  • Features and tools: Unlimited cards, unlimited lists, one power-up per board, simple automation, 50 command runs per month and two-factor authentication

Business Class

  • Cost: $9.99 per user per month (billed annually)
  • Boards per team: Unlimited
  • File attachment storage: 250MB
  • Features and tools: Everything in the free version, plus advanced checklists, priority support, observers, custom backgrounds and stickers, board collections, templates, unlimited power-ups, custom fields, card repeater, calendar and map views, over 100 integrations, 1,000 command runs per team, email notifications, HTTP requests, and unlimited buttons, rules, and scheduled commands


  • Cost: $17.50 per user per month (billed annually)
  • Boards per team: Unlimited
  • File attachment storage: 250MB
  • Features and tools: Everything in the Business Class plan, plus unlimited command runs, SAML single sign-on via Atlassian Access, organization-wide permissions, organization-visible board and public board management

Key takeaway: Trello offers a free plan and two paid options. The paid options cost $9.99 or $17.99 per user per month. Both plans are billed annually.


Trello offers many features that small businesses will find valuable. These are the most noteworthy ones:

  • Card descriptions: Each card provides a space for you to give a brief description of the task or assignment, giving your team members an understating of the task at hand and how to go about it. You can even add links and directions in the card descriptions.

  • Comments and activity: Users can share their comments or concerns on the cards, which helps employees communicate and collaborate on assignments. This allows team leaders and employers to provide feedback, changes and updates. Users can even tag a team member so they know they're being mentioned in a comment.
  • Labels: Through color coding and titles, labels make tasks and users easy to catalog by subject, topic or team. This makes it simpler to find, prioritize, and organize information and assignments.
  • Board members: You can invite, remove, and manage employees and their permissions within the program.
  • Power-ups: This helps users achieve access to integrations and visual tracking tools. Custom fields allow you to add as much detail to cards as you need. You and your team also get access to calendar views, which gives a breakdown of due dates. Card repeaters are also part of the power-up benefits; this feature can automatically schedule assignments and tasks.

Key takeaway: Trello offers a number of features and functions small businesses will find valuable, including card descriptions, user comments, labels and power-ups.

Pros and Cons of Trello


Trello is a cloud-hosted solution that can be accessed via most web browsers or iOS and Android mobile apps. The software is filled with flexibility and clear operation tools. For example, its Trello board contains lists and click cards that you can drag and drop. This gives you and your team a visual idea of where a workflow is heading. Within each card, you can include comments, attachments, links, photos, etc. This allows you to store all of the key components of a task within each card. It can then move across the board as it reaches different stages.

Trello does a good job of visually mapping your system and tasks, helping employees avoid confusion and providing a clear path of work everyone can follow and understand.

Trello integrates with dozens of other software programs, including Slack, Jira, Adobe XD, Clockify, Twitter, Evernote, Salesforce and Hootsuite


One downside of Trello is that the free version is very limited in the features it includes. If you want to try out the software free for a few months to get a feel for how it would support your needs, you won't get the full picture of what it can offer. Specifically, the limited number of boards and power-ups could be a hinderance. The 10MB limit of storage space for each file attachment could also pose problems for those interested in the free service. All of those concerns go away when you upgrade plans, but if project management software isn't in the budget and you were hoping for a free version, you might face some obstacles.

Another downside is that getting someone on the phone to discuss the software prior to becoming a customer can be difficult. The company does not provide a contact number on its website. Instead, you need to fill out a form on the website and wait for someone to reach out to you. This extra step could slow down your purchase decision-making process.

Key takeaway: This cloud-hosted software allows you to easily track the progress of your assignments from start to finish. It gives you a visual map of where each assignment stands. Trello integrates with more than 100 other programs. The downsides are that the free version is very limited and reaching a representative by phone to discuss the software before purchasing it can be difficult.

Customer Service

If you want to learn more about Trello before signing up, you may have some difficulty. The company does not list a phone number on its website, so you will have to fill out an online form requesting someone get back to you.

Once you are a customer, you can reach the support team by phone or email. Business Class customers get priority email support, which means their questions will be answered within a day. Enterprise users get priority in both email and phone support; any issues they have will go to the front of the line.

Trello offers some guidance on its website, with training on things like setting up the system, adding people to your team, creating boards and setting permissions. However, some of the explanations aren't very thorough.

Key takeaway: It can be tough getting someone from Trello on the phone to discuss the services before signing up for the software. Paying users have priority support.

Image Credit: Ralwel / Getty Images


The Verdict

Trello is our choice for the best online project management software for customization because of all the features and options users can change to fit their team's needs and industry.

Simone Johnson
Simone Johnson
Business News Daily Staff
Simone Johnson is a and Business News Daily writer who has covered a range of financial topics for small businesses, including on how to obtain critical startup funding and best practices for processing payroll. Simone has researched and analyzed many products designed to help small businesses properly manage their finances, including accounting software and small business loans. In addition to her financial writing for and Business News Daily, Simone has written previously on personal finance topics for HerMoney Media.