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Rocket Receivables Review

Donna Fuscaldo
Donna Fuscaldo
Senior Finance Writer
  • Rocket Receivables has a flat-rate pricing plan and tiered service levels.
  • Pricing for its flat-rate service starts at $21.95 but gets lower the more accounts you have. For hard cases, it is a 50/50 split.
  • Rocket Receivables operates a robust online portal and is licensed to collect debt in all 50 states.
  • This review is for business owners who are considering using Rocket Receivables for their debt collection needs.

For small business owners who are shopping on price, Rocket Receivables stands out among its collection agency peers. It's a consumer-focused collection agency that serves businesses of all sizes. Powered by full-service collection agency TSI, it offers flat-rate plans and 50/50 splits for harder-to-collect cases, making it our best pick for affordability.

Rocket Receivables

Rocket Receivables

The Verdict

Rocket Receivables is our best pick for an affordable collection agency, as its flat-rate plans and tiered services make it accessible for businesses of all sizes.

Pricing

Rocket Receivables' fees are contingency-based, which means you don't pay unless it recovers debt for you. With its Stage One Fixed-Fee Collections, Rocket Receivables charges based on the number of accounts you need to collect on. The pricing gets cheaper the more client accounts you place in collections. It costs $21.95 per account for 10 accounts, $17.95 per account for 25, and $14.95 per account for 50. If you have more delinquent accounts than this, you can call Rocket Receivables for pricing.

Rocket Receivables has no minimum account balance, sign-up fees or hidden costs. If you're trying to collect on 10 accounts, the service will cost you $219.50 total. Stage One is used for accounts that are 120 days or less delinquent.

Any unresolved accounts from Stage One are automatically transferred to Stage Two, without any added fees. This stage is for accounts that are more than 120 days late. With Stage Two Contingency Collections, Rocket Receivables splits the recovered amount 50/50 with you. You don't pay if it can't collect. At this stage, Rocket Receivables relies on its skilled collectors, written demand letters, and legal action when necessary. It claims industry-leading data security and compliance controls to protect customer data and the client's brand.

Key takeaway: Rocket Receivables costs $21.95 per account for 10 accounts, $17.95 per account for 25, and $14.95 per account for 50. For more advanced collections, Rocket Receivables splits the recovered amount 50/50 with you.

Features

Rocket Receivables employs several tactics to collect debt for its clients, including demand letters, skip tracing and litigation services. It operates in all 50 U.S. states and serves a variety of industries, including banks, municipalities, credit unions, insurance agencies, retailers, manufacturers and education providers.

While Rocket Receivables doesn't list its recovery rate, it claims its success rate is four times the industry average. It has collected more than $6 billion over the past decade and served more than 60,000 clients. Business owners using Rocket Receivables can have confidence that this collection agency knows what it's doing.

Key takeaway: Rocket Receivables' debt collection services include demand letters, skip tracing and litigation services.

Pros and Cons

Pros of Working With Rocket Receivables

There's a lot to like about Rocket Receivables, especially for business owners who don't have a large budget for collection services. Its tiered plans and flat-rate pricing for phase one make it easy to understand what your total costs would be. There are no hidden fees or extra charges.

Accessibility is another strong point for Rocket Receivables, thanks to its online portal. You can add new accounts and monitor the collection process on existing ones. You can also access reports on the average age of your accounts, the recovery rates per account, and the cost to collect on the debt.

Backed by TSI, Rocket Receivables puts a lot of emphasis on the security of its online portal. Your company's and customers' data is secured in the agency's Cyber Security Management System, which provides in-transit encryption and multifactor authentication.

Rocket Receivables bills itself as a do-it-yourself service, so it also prioritizes educating its clients about the collection process. Its website has an in-depth FAQs section, video tutorials and other training resources, and a regularly updated blog.

Cons of Working With Rocket Receivables

There's a lot of reasons to like Rocket Receivables, but it does have some shortcomings to consider. For starters, it doesn't reveal its recovery rate on its website. It says it's four times the industry standard but fails to quantify that claim.

There are also limitations on stage-one accounts. Hard-to-collect debts fall into stage one, even if they are fewer than 120 days past due. In stage one, you aren't going to get all the services that you receive once the debt has exceeded 120 days of delinquency. That may not appeal to companies that want their collection agency to come out guns blazing from day one.

While the flat-rate pricing in stage one is what makes Rocket Receivables so affordable, costs rise if you have to move to stage two. The 50/50 split in stage two is higher than what other collection agencies charge. If you have a lot of older accounts, Rocket Receivables won't be the cheapest choice available.

While the agency serves many industries, there are some areas it doesn't cater to. To make sure it specializes in your industry, check with customer service or fill out its online form to get a call from a company representative.

Key takeaway: There's a lot to like about Rocket Receivables, from its low flat-rate pricing to its license to collect in every state. On the negative side, the company doesn't reveal its exact recovery rate and doesn't use all of its recovery tactics in stage one.

Customer Support

Customer service matters a lot in a collection agency. You want one that is understanding and follows the rules and laws for recovering debt. Rocket Receivables boasts a company culture with a focus on high principles and ethical practices.

Rocket Receivables serves businesses in the healthcare, education, and banking sectors, which are highly regulated. Clients can take solace in knowing that it has to meet strict data security and compliance standards to serve those markets.

You can get more information from Rocket Receivables by phone or email, or you can fill out an online form.

Key takeaway: Rocket Receivables prides itself on ethical and empathic practices for collecting debt.

Image Credit: AndreyPopov / Getty Images
Rocket Receivables

Rocket Receivables

The Verdict

Rocket Receivables is our best pick for an affordable collection agency, as its flat-rate plans and tiered services make it accessible for businesses of all sizes.

Donna Fuscaldo
Donna Fuscaldo
Business News Daily Staff
Donna Fuscaldo is a senior finance writer at business.com and has more than two decades of experience writing about business borrowing, funding, and investing for publications including the Wall Street Journal, Dow Jones Newswires, Bankrate, Investopedia, Motley Fool, and Foxbusiness.com. Most recently she was a senior contributor at Forbes covering the intersection of money and technology before joining business.com. Donna has carved out a name for herself in the finance and small business markets, writing hundreds of business articles offering advice, insightful analysis, and groundbreaking coverage. Her areas of focus at business.com include business loans, accounting, and retirement benefits.