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Office Depot and Alibaba Announce Partnership That Will Bolster American SMBs

Andrew Martins
Andrew Martins

A collaboration between two international B2B companies is being touted as a win for American businesses, giving them access to global suppliers that can help them operate and grow.

Earlier today, American retailer Office Depot and Chinese B2B platform announced their partnership and their mission to "empower U.S. small and medium-sized businesses (SMBs) to grow by tapping into the global B2B e-commerce marketplace."

"As a trusted partner to millions of businesses, our customers tell us they want more choice in the market and need an expanded set of products and services to help their businesses grow," said Office Depot CEO Gerry Smith. "We believe our collaboration with is exactly what they are asking for."

The announcement comes as American and Chinese leaders continue to discuss ongoing trade tensions between the two economic powerhouses.

What they bring to the table

The partnership will open the companies' resources to small businesses in the U.S.

Office Depot brings its network of "more than 10 million U.S. business customers; a dedicated sales force of approximately 1,800 sales professionals; a marketing demand engine that drives more than 450 million combined store, mobile and website visits annually; one of the largest e-commerce platforms in the U.S.; a robust supply chain network that can reach nearly 99 percent of U.S. businesses with next-day delivery; and approximately 1,350 Office Depot and OfficeMax retail locations.", on the other hand, will provide "its global network of over 150,000 suppliers, a vast catalog of product listings and manufacturing capabilities, and an end-to-end technology platform" to small businesses.

"American SMBs – who account for 99.7 percent of all companies in the United States – need more ways to grow and compete in today's economy and take advantage of the enormous opportunity in B2B e-commerce," said John Caplan, head of North America B2B at Alibaba Group. "With Office Depot, we will be able to offer SMBs more choice, greater access and further opportunities to grow ... Together, we see great opportunities to empower our customers and help them tap into the $23.9 trillion global B2B e-commerce market." [Related: 7 E-commerce Trends to Watch in 2019]

Plans for the future

Moving forward, representatives said the two companies will begin focusing on ways to give business owners a single online location to access all of the partnership's offerings.

To start, officials said Office Depot and have already launched their co-branded online destination. Visitors will be able to tap into the Chinese company's supplier network while also being able to take advantage of the American retailer's online and in-store offers.

The launch also comes with Office Depot's sales force, in concert with’s U.S.-based customer support team, reaching out to its more than 10 million U.S. business customers to make them aware of the new benefits and services available as a result of the partnership.

Both companies are also investing resources into their marketing initiatives to help small businesses learn of the partnership's benefits in an effort to "drive adoption of the platform and services." While Office Depot will rely on its more than three decades of working with American small businesses, will reportedly focus on its monthlong promotional event, the March Expo. Other future marketing efforts are also planned to help both companies bolster engagement.

Following the initial launch phase, the companies plan to expand their offerings by providing "faster, more transparent and cost-effective" distribution methods and a "new sales channel for U.S. SMBs." They'll do the former by "connecting Alibaba's global logistics capabilities with Office Depot's integrated B2B supply chain and distribution network of more than 1,000 private fleet trucks, 9 million square feet of distribution and fulfillment capacity, approximately 1,350 retail locations, and dozens of third-party logistics partners."

By "leveraging Office Depot's trusted brand, local presence, and national supply chain distribution network with Alibaba’s global supplier network and well-known capabilities in serving SMBs," Smith said American businesses "can now access a wide array of products and services through Office Depot and's collaboration, which will empower them to compete and thrive."

Image Credit: American retailer Office Depot has partnered with Chinese B2B company to help U.S. small businesses tap into the global e-commerce market. / Credit: Nopparat Khokthong / Shutterstock
Andrew Martins
Andrew Martins
Business News Daily Staff
Andrew Martins has written more than 300 articles for and Business News Daily focused on the tools and services that small businesses and entrepreneurs need to succeed. Andrew writes about office hardware such as digital copiers, multifunctional printers and wide format printers, as well as critical technology services like live chat and online fax. Andrew has a long history in publishing, having been named a four-time New Jersey Press Award winner.