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Best Call Center Service for Low-Volume Businesses: Signius Communications Review

signius
Credit: Signius Communications

After conducting considerable research and analysis of call center services, we recommend Signius Communications as the best call center service for low-volume businesses in 2018.

In the call center industry, it could be somewhat difficult to find a company that will support a very low volume of calls for a decent price. Moreover, many call centers manage a number of other services for clients, including outbound call center services, email management and live web chat. In other words, it's easy for a small-volume client to fall through the cracks and not be given the attention their account deserves.

Luckily, Signius Communications fills the void in the industry for low-volume businesses that still want to outsource their call center services. With rates around $1 per minute, this call center won't break your budget. Moreover, Signius only focuses on inbound call center services like customer support and order entry. While that might be too basic for larger companies, for small businesses with a low call volume, it means they'll be receiving personalized attention and an effective service at a reasonable price.

Editor's note: If you're looking for information to help you choose the call center that's right for you, use the questionnaire below to have our sister site BuyerZone provide you with information from a variety of vendors for free.

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Signius Communications offers pricing plans that start at just 75 minutes per month and extend up to 2,000 minutes per month. This means even its largest clients have relatively low call volumes, freeing up its shared agents to give your business the equal focus and importance that it deserves. Unlike with many other call center services, the per-minute rate doesn't fluctuate by plan size; every plan is roughly $1 per minute, although the specific quote you obtain from the company could depend on the services you request.

One major advantage of Signius Communications is that it typically does not charge any setup, programming or training fees like most other call center services. In a rare case where a client wants a very specific, customized service, Signius might charge setup fees, but that is not the case for clients that simply require customer service outsourcing and order entry and processing. Many other call center services in our review charge an average of $750 for setup, and others reach into the thousands. Avoiding that upfront capital expenditure is a big benefit, especially for very small companies that receive relatively few calls and are operating on a tighter budget than big businesses.

Signius Communications doesn't offer a wide range of services. Instead, it focuses on doing what it does very well. Primarily aimed at inbound call center services like customer inquiries and frequently asked questions, as well as some e-commerce functions like order entry and processing, Signius Communications keeps its services simple and, as a result, excels at those tasks.

For larger companies with more robust needs, such as outbound marketing services, email management, live web chat or interactive voice response, Signius Communications might not be the best partner. But for those businesses that simply need someone to answer the phones quickly and professionally for a competitive rate at its given service level, Signius is a great option.

Signius agents answer the phone within three rings 85 percent of the time, and all agents are U.S.-based, accent-neutral English speakers. The company also offers bilingual support through agents who will answer the phone in English but engage customers in Spanish if that is their preferred language. Signius also maintains 17 call centers nationwide, so in the case that a natural disaster or power outage interrupts service, your calls will simply be routed through one of the other centers and your customers won't experience a disruption in service at all.

While Signius Communications keeps its service offerings simple, the company provides you with detailed reports that it can customize to include whatever information you require. Reports are updated nightly and delivered to you through the channel you prefer – text, email or web portal.

Reports include information like the number of calls agents answered on your behalf, the average duration of those calls, who answered the calls and what each call was about. Signius also records every call that agents answer for your company and gives you access to the full audio recordings at no extra charge.

Our customer service experience with Signius was very positive. We reached a representative on the second ring, and he quickly broke down all of Signius' services for us. He was forthcoming in explaining what the company does and does not do, emphasizing that it prefers to focus simply on inbound call center services and order entry. He explained the pricing structure and the background of the company, and he was very patient in answering our questions, even after we expressed that we were not yet ready to make a purchasing decision. Overall, we came away from the conversation feeling informed and respected.

Signius Communications is a very basic call center, which is at once the reason it is our best pick for low-volume businesses and also a limitation. Companies looking for more than basic outsourced customer service and order entry for an e-commerce website might be disappointed in what Signius brings to the table. However, Signius Communications has created a good service that caters to the underserved demographic of low-volume businesses, which are often ignored or minimized within the call center service industry.

We chose Signius Communications from a pool of the dozens of call center services we considered. To read our full methodology and for a more comprehensive list of call center services, visit Business News Daily's best picks page.

Ready to choose a call center service? Here's a breakdown of our complete coverage:

Editor's note: If you're looking for information to help you choose the call center that's right for you, use the questionnaire below to have our sister site BuyerZone provide you with information from a variety of vendors for free.

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Adam C. Uzialko

Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in Political Science and Journalism & Media Studies. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for a variety of outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.