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Signius Communications Review

Best Call Center Service for Low-Volume Businesses

A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After conducting considerable research and analysis of call center services, we recommend Signius Communications as the best call center service for low-volume businesses in 2019.

Signius Communications is our pick as the best call center service for businesses with a low number of incoming calls. It provides competitively priced plans that are useful to businesses that don't receive a lot of calls but that still want to outsource their phone line management.

Signius's services cost approximately 82 cents per minute, which is well priced compared to many of the other call centers we evaluated. In addition to its reasonable pricing structure, the personal and attentive service provided by Signius contributed to our selection of them as a best pick.

To see all of our call center service recommendations, visit our Business News Daily best picks page.

Editor's note: If you're looking for information to help you choose the call center that's right for you, fill out the questionnaire below to have our vendor partners contact you about your needs. 

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We recommend Signius Communications because it offers a flexible pay-as-you go plan that can easily meet the needs of businesses that receive few calls without costs spiraling out of control. Signius Communications offers all of the core inbound services we looked for, such as live answering, message taking, order taking, and customer service outsourcing, and its per-minute usage rates were among the lowest compared to other low-call-volume plans that we discovered.

Signius Communications also offers answering services for businesses with more basic needs. While answering services are not as extensive as call center services, they can keep costs low while still providing quality service to callers on behalf of your business. Whether you need full customer service outsourcing or professional live answering and message taking, Signius Communications can meet your needs.

Signius Communications offers flexible pricing that is dependent on the services required by your business. If you need basic answering services like live answering, virtual receptionists and message taking, Signius charges a lower base rate. For more comprehensive call center services, Signius charges a slightly higher base rate. The per-minute rate, both for answering services and call center services, remains among the lowest for low-call-volume plans we encountered in our research.

The quote we received for our hypothetical business, which required outsourced customer service, order taking and FAQ service, had a monthly base rate of $40 and included 50 minutes. Each additional minute beyond the 50 allotted minutes would be billed at a rate of 82 cents per minute, which was highly competitive compared to other low-call-volume plans offered by other call centers.

Another benefit is that Signius Communications does not charge a setup fee for basic accounts, which was common among other services. Free setup and the low per-minute usage rate are particularly attractive to small businesses on a budget.

Plans are flexible with Signius Communications as well and can be freely upgraded or downgraded as the scope of services grows or declines. Setup fees only become relevant when clients require Signius agents to update an integrated CRM or manage an e-commerce store for order taking. Signius Communications' pricing is determined on a case-by-case basis, so we recommend contacting the company's sales department to find out exactly how much your business would be charged.

Signius Communications offers most of the core inbound call center services we looked for. Whether you need basic answering services or more advanced call center services, Signius Communications can handle it.

Here's a look at some of the key features and services Signius offers.

  • Live answering: Signius agents operate as professional and friendly receptionists on behalf of your business 24/7/365, during business hours, after hours or for overflow calls. The company also offers bilingual agents that speak English and Spanish.
  • Message taking: Agents can capture callers' names, contact information and their reason for calling. All relevant information is then forwarded to contacts in your company via phone, email or text message.
  • Customer service: Signius offers full customer service outsourcing, which involves agents handling customer inquiries and complaints on your behalf. Signius agents strive to provide service to your customers that adheres to your company's standards and brand image.
  • Help desk: The Signius help desk can offer up to Level 3 technical support and IT center services, which is one of the more comprehensive help desk services we encountered. Agents can assist your customers with troubleshooting products and software, in addition to handling most tech-related calls without needing to consult your staff.
  • Order taking: Signius agents can also walk callers through e-commerce purchases. Order taking, though, requires a setup fee so that agents can access your online store and monitor inventory in real time.
  • FAQs: Signius agents can maintain a list of frequently asked questions (and responses) to assist your callers. For our hypothetical business, Signius said it would handle up to 10 FAQs.
  • Email management: Email management is another large task that Signius can handle for your business. Agents can manage incoming emails and respond to basic inquiries on your behalf. Any emails that require more detailed assistance are forwarded to contacts within your organization.
  • Hotlines: Signius can maintain a hotline service to monitor complaints, employee availability and even whistleblower services.
  • Client portal: Inside Signius Communications' client portal, you can find a complete breakdown of your incoming calls, including the type of calls, the most common types of inquiries and complaints, average call time and minutes used per month. For businesses with multiple locations, Signius's reports break down usage site by location. All messages and call recordings are stored in the client portal and saved for up to one year. Data can also be downloaded and exported to a spreadsheet.

The biggest limitation we encountered with Signius Communications is that the company bills in 12-second increments, slightly higher than the 6-second standard we encountered with other call center services.

This means the duration of each call is rounded up to the nearest 12-second mark, which inflates usage. For businesses with a low call volume, this shouldn't elevate your monthly bill significantly, but it is still a consideration to keep in mind. With a pay-as-you-go plan, it's important to keep an eye on your usage and remember that Signius Communications is rounding up.

Our customer service experience with Signius Communications was very positive, which is no surprise considering it is an employee-owned company. It was clear when we spoke with a representative that they had a stake in the company and were dedicated to providing exceptional customer service.

The representative was very knowledgeable and forthcoming with information. Immediately after our call, the representative sent us additional information and a sample proposal. While these documents weren't as detailed as other materials and proposals we received from competing call centers and answering services, they were still useful.

We came away from the conversation with a strong understanding of Signius's services and what we could expect during an onboarding process with the company.

Ready to choose a call center service? Here's a breakdown of our complete coverage:

Editor's note: If you're looking for information to help you choose the call center that's right for you, fill out the questionnaire below to have our vendor partners contact you about your needs. 

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Adam C. Uzialko

Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.