Apple recently announced a new program dedicated to addressing consumer issues with MacBook keyboards. According to Apple, only a small percentage of MacBook and MacBook Pro computers are affected. Users have reported three distinct issues, including letters or characters repeating unexpectedly, letters or characters not appearing after a key has been pressed, and sticky keys not responding in a consistent manner.
If you've experienced any of these problems, check the list below of approved laptop models. If your laptop isn't listed here, you're out of luck. If it is on this list, you can take advantage of a free service. (If you're unsure what model you have, click the Apple icon on the top left of your screen, then click About This Mac. The model and year is listed on the Overview tab.)
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
If your laptop is affected and on Apple's list of serviceable devices, first, back up all of your information. In fact, any time you send in a device for service, you should back up everything. Once your backup is complete, you can either make an appointment at an Apple store near you, mail your device or find an approved Apple Authorized Service Provider.
You should also know that if your laptop has any damage that makes it difficult to service the computer, Apple (or associated service centers) will fix said issues and potentially charge you a fee. However, if there isn't any damage (excluding service to the keyboard), the fix is free. To find out more, check out Apple's official statement.