After conducting our 2018 research and analysis of online fax services, we recommend FaxBetter as the best free online fax service.
We chose FaxBetter from a pool of the dozens of online fax services. To learn more about our full methodology and for a more comprehensive list of online fax services, view our best picks page here.
If you still occasionally receive faxes, a free incoming fax service can ensure you still capture those incoming documents without a bulky, outdated fax machine, reducing maintenance costs and the associated headaches.
We could not find a company that offered both incoming and outgoing fax services for free: Most paid online fax services allow you to send and receive, but that's not so with the free services. If you need an inbox to receive a fax every now and then, a free service is probably suitable. If you need the ability to send faxes for free, see our review of GotFreeFax's free outgoing service.
FaxBetter allows users to receive 20 pages of faxes every month, free of charge. While no outbound faxing services are available in the free plan, it was the only company we reviewed that offers free incoming services.
We chose FaxBetter because of its unique ability to capture incoming faxes for free, its extreme ease of use, and the fact that it doesn't require a credit card upon sign-up like many other companies do. As an inbox service, FaxBetter's offerings are fairly simple. The interface looks just like any common email inbox, including a Sent Faxes tab (only useful for paid versions), a trash can and an option to manage labels. Received faxes appear laid out one next to the other in thumbnails in your inbox, and each can be clicked to open as a PDF file.
This interface is incredibly easy to navigate, intuitive and familiar to anyone who has used a common email platform before. There is also a prominently displayed option to upgrade to a paid subscription plan at any time, if you so choose. Upon signing up, you'll be assigned a fax number that appears in the top right corner of your inbox. Unfortunately, you cannot choose this number, so if your existing fax number is on your business cards, you'll have to order new ones.
The most obvious limitation of FaxBetter's free version is that it cannot send faxes. For that, you would need to upgrade your account, partner with a free outgoing fax service, or find a different company to partner with for a paid monthly subscription.
Another major drawback to FaxBetter's free service is that you have no control over the fax number you receive. This can be a problem if you maintain business cards with a fax number or want a number with a local area code. It is a manageable problem, however, if you simply want a free place to receive faxes.
Finally, to maintain your free account, you will need to receive at least one fax every seven days, or FaxBetter will deactivate your number. However, you could simply send yourself a fax to keep the account active on a week you didn't receive a fax from somebody else, thereby maintaining your free inbox.
Ready to choose an online fax service? Here's a breakdown of our complete coverage: