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Samsara Review

Best GPS Fleet Tracking Software Offering

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A Business News Daily Review

Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.

After conducting extensive research on GPS fleet tracking services, we recommend Samsara as the best GPS fleet tracking software platform in 2018.  To understand how we selected our best picks, you can find our methodology and a comprehensive list of GPS fleet tracking services on our best picks page.

Founded in 2015 by a group of MIT researchers, Samsara is a relatively new GPS fleet tracking service. Samsara's arrival to the GPS fleet tracking industry has provided businesses with a modern, client-first fleet tracking option. Its software is among the best we analyzed, and its customer support and features make it a great option for small businesses. If you're a small business owner looking for a GPS fleet tracking platform with sleek, intuitive software, you should consider Samsara.

Here's why:

Ease of use: We posed as small business owners and tried Samsara's software. It provides a sleek, at-a-glance view of your fleet with the option to view more details about each vehicle. You can schedule reports, analyze driver safety and track a variety of fleet metrics. Samsara's platform is web-based, so you can access the same features on desktop, tablet or smartphone.

Plug-and-play installation: Samsara's hardware is more advanced than standard ODB II port hardware, but it's simple enough for the driver to install in under 15 minutes. Once it's hooked up to the various information centers within your vehicle, it's ready for use. It also integrates with other Samsara technology, like dashcams and e-logs.

Safety features: Samsara's software provides an overview of driver behavior and vehicle history. You can track speeding and harsh acceleration, braking and cornering. Most companies we reviewed don't provide data on harsh cornering and turning. You can easily score drivers and understand what areas need to improve. One advanced feature that Samsara offers is integrated dashcams. With installed dashcams, you can see what's in front of a vehicle in real time. It also records significant safety incidents, so you can go back and analyze what went wrong before and after the events.

Vehicle minimum: Samsara supports fleets of all sizes, so it can scale to meet your business's needs. This is another factor that makes Samsara a good option for businesses of all sizes.

Editor's Note: Looking for information on GPS fleet tracking systems? Fill out the below questionnaire to be connected with vendors that can help.

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Samsara offers a wide selection of GPS fleet tracking services for its clients. It gives solid support, providing a designated account manager to work with you and your business as it grows. While this is a typical feature in other industries, we didn't see a lot of companies providing a designated point of contact in the GPS fleet tracking industry.

In addition to its hardware and software, businesses have access to the following services:

  • Real-time vehicle tracking
  • Driver behavior monitoring
  • Maintenance reports
  • Live alerts
  • Advanced hardware like dashcams
  • Compliance resources
  • Mobile app
  • Scheduling tools
  • Driver messaging
  • Maintenance tracking
  • Fuel efficiency reports
  • Route optimization

Samsara refreshes every second, making it one of the few companies we reviewed that provides real-time tracking. Many GPS fleet tracking services provide breadcrumb-style updates where the software refreshes every 1-3 minutes. Samsara can tell you exactly where your vehicle is at any second of its journey, and it offers an advanced helicopter view in its software. This view allows you to zoom in directly over your vehicle, which appears as an arrow on your map, so you can see it driving along its route. This direct tracking sets Samsara apart from other companies.

Customer service: Samsara is one of the few companies that provides a designated point of contact for your business. As your business grows, this person remains the same. This kind of consistent relationship with someone at the company means you'll have access to personalized attention and support.

Trial period: Samsara offers a designated trial period for its platform. This allows you to try out the company's hardware and software and see if it makes sense for your business.

Long-term contract: The length and pricing for your plan will vary based on your business's needs, but you should expect to be locked down for one to three years. This is on par with industry standards, but we did find companies that provide month-to-month contracts or flexible cancellation policies. This isn't a major limitation, but it's something to consider if you're a small business owner who needs flexibility in your service terms.

Online reputation: Samsara doesn't have a Better Business Bureau page, and there aren't many reviews on Facebook or Google. This may be the result of it being a relatively new company.

Ready to choose a GPS fleet tracking software? Here's a full breakdown of our coverage:

Editor's Note: Looking for information on GPS fleet tracking systems? Fill out the below questionnaire to be connected with vendors that can help.

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Matt D'Angelo

Matt D'Angelo is a Staff Writer based in New York City. After graduating from James Madison University with a degree in Journalism, Matt gained experience as a copy editor and writer for newspapers and various online publications. Matt joined the team in 2017 and covers technology for Business.com and Business News Daily. Follow him on Twitter or email him.