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Samsara Review

Skye Schooley
Skye Schooley
Staff writer
  • Samsara is our pick as the best GPS fleet tracking service for small businesses.
  • Samsara's intuitive software offers real-time tracking and live alerts.
  • Samsara's GPS fleet tracking solutions can be customized to suit the needs of many businesses.
  • This article is for small business owners and fleet managers who want to understand Samsara's fleet tracking offering.

After conducting extensive research, Samsara is our choice as the best GPS fleet tracking service for small businesses. Samsara has an intuitive, easy-to-use platform that provides real-time tracking and customizable contracts.  Samsara has abundant safety and compliance features, so employers can safely manage their fleets and maintain compliance with its ELD, IFTA and DVIR. One feature that sets Samsara apart from the competition is its open API and third-party integration capabilities – these allow users to seamlessly integrate Samsara with other business platforms. Users can access customer support through phone, email, webchat or ticket.

Samsara

Samsara

The Verdict

Samsara is our pick for the best overall fleet tracking service because of its sleek, intuitive interface; advanced fleet-tracking features, and route-enhancement tools. Samsara is a fresh take on fleet tracking with a thoughtful, user-first approach to a

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We chose Samsara from dozens of GPS fleet tracking services. To learn more about how we selected Samsara and to see all of our recommendations for GPS fleet tracking services, visit our best picks page.

 

Editor's note: Looking for information on GPS fleet tracking systems? Fill out the below questionnaire to be connected with vendors that can help.

 

Samsara Pricing and Contracts

Samsara's GPS fleet tracking services comprise both one-time hardware and licensing costs and recurring monthly fees. The company doesn't list its pricing online; you'll need to contact its sales department for a customized quote. The company will require you to sign a 36-month contract. This is standard across the industry, although we did find some GPS fleet tracking companies that offer shorter-term contracts.

Samsara supports a variety of fleet sizes, and it can scale to meet your business's needs as your fleet grows. However, when we reached spoke with a Samsara sales representative, we were told that a minimum of three vehicles is required for new users, so this is something to inquire about if you only need tracking for one or two company vehicles.  

Key takeaway: Samsara GPS tracking services charge a hardware and licensing fee, plus a monthly subscription fee with a three-year contract. 

Samsara Features

Tracking Hardware

Samsara offers a wider variety of fleet tracking hardware than its competitors. In addition to offering standard vehicle tracking hardware like plug-and-play devices, you can set up in-cab cameras to get a direct view of what your driver is seeing.

Additionally, Samsara offers other trackers and accessories like environmental monitors, asset trackers for powered and unpowered equipment, wireless door and cargo monitors, panic and privacy buttons, engine immobilizers, auxiliary input hubs and ID card readers. 

Driver Safety

Samsara's software provides an overview of driver behavior. You can track speeding and harsh acceleration, braking and cornering. Many fleet-tracking applications we evaluated don't provide data on harsh cornering and turning. You can easily score drivers and understand which specific areas need improvement.

One advanced feature that Samsara offers is integrated dashcams. With installed dashcams, you can see what's in front of the vehicle in real time. It also records significant safety incidents, so you can review and analyze footage. Samsara lets fleet managers use geofencing to track their fleets. 

Maintenance and Optimization

Samsara offers excellent maintenance reporting features that give you sharp insights into the condition of your vehicles. You can manage preventative maintenance and analyze vehicles during breakdowns. Samsara also allows you to analyze fuel consumption and utilization, so you can better plan routes and coach drivers to adopt more fuel-efficient habits. 

Alerts and Reporting

Samsara's live alerts mean you can stay up to date on your fleet. You can set up alerts for driver behavior, vehicle diagnostics, geofencing and more. Samsara refreshes every second, making it one of the few companies we reviewed that provides real-time tracking. Many GPS fleet tracking services provide breadcrumb-style updates where the software refreshes every 10 to 120 seconds, but Samsara can tell you exactly where your vehicle is at any second of its journey, and it offers an advanced helicopter view in its software. This view allows you to zoom in directly over your vehicle, which appears as an arrow on your map, so you can see it driving along its route. The level and accuracy of its tracking set Samsara apart from other companies.

Key takeaway: Samsara offers several hardware options, real-time tracking, driver scorecards, integrated dash cams, geofencing, and live alerts and reporting.

Limitations

Although Samsara is an excellent GPS fleet tracking service for small businesses, there are a couple of limitations we noted. The most significant drawback of Samsara for small businesses is that you must have a minimum of at least three vehicles. If you only need tracking for one or two vehicles, you may want to consult directly with a Samsara representative or seek another GPS tracking solution.

The second limitation is the length on Samsara's contract. Its average contract length is 36 months. While this is relatively standard for the industry, it is something to consider if you only need a short-term or month-to-month contract instead.

Key takeaway: Small businesses may want to consider another GPS tracking solution if they only need tracking for one vehicle or want a month-to-month contract. 

Customer Service

Samsara is accredited with the Better Business Bureau and has an A+ rating. It offers a wide selection of GPS fleet tracking services and resources for its clients; for example, users can access blogs, webinars, and a searchable knowledgebase. Samsara gives support via phone, email, webchat and ticketing.

To test out Samsara's support, we posed as small business owners and contacted Samsara. We were very pleased with the level of support we received.

Key takeaway: Samsara offers great customer support via phone, email, webchat and ticketing.

Editor's note: Looking for information on GPS fleet tracking systems? Fill out the below questionnaire to be connected with vendors that can help.

 

Image Credit: ysuel / Getty Images
Samsara

Samsara

The Verdict

Samsara is our pick for the best overall fleet tracking service because of its sleek, intuitive interface; advanced fleet-tracking features, and route-enhancement tools. Samsara is a fresh take on fleet tracking with a thoughtful, user-first approach to a

Visit Site
Skye Schooley
Skye Schooley
Business News Daily Staff
Skye Schooley is a staff writer at business.com and Business News Daily, where she has written more than 200 articles on B2B-focused topics including human resources operations, management leadership, and business technology. In addition to researching and analyzing products that help business owners launch and grow their business, Skye writes on topics aimed at building better professional culture, like protecting employee privacy, managing human capital, improving communication, and fostering workplace diversity and culture.