When conducting reference checks of job candidates, employers are best served by not only talking to those they worked for, but those they worked with as well, new research suggests.
The study from SkillSurvey revealed that speaking to both groups delivers a clearer picture because managers and co-workers provide different types of feedback. Specifically, when references are providing open-ended feedback, managers emphasize task-related behaviors, like meeting deadlines and working independently, while co-workers emphasize interpersonal behaviors, such as being helpful, compassionate and a good listener.
With the right soft skills being more important ever, the study shows why getting a more holistic picture of a job candidate is critical, said Ray Bixler, SkillSurvey's CEO and president. [Soft skills are more in-demand than ever. Here are the skills employers look for most.]
"While managers may be able to speak to a candidate's abilities, a co-worker may provide more insights about a candidate's office presence and effectiveness as a teammate, which has the potential to impact customer service, company culture, and organizational success," Bixler said in a statement.
For the study, researchers analyzed 20,000 references for 5,000 job candidates. They found a number of differences in the feedback managers and co-workers offered. In discussing where job candidates can improve, these were the most notable things the two reference types emphasized:
- Co-workers: Being too helpful, handling stress poorly, being a perfectionist and working too much
- Managers: Lacking in experience and proactivity
When talking about job candidates' areas of strengths, these were among the disparities in answers:
- Co-workers: Understanding, listening, experience, confidence, assertiveness, compassion, caring, friendliness, knowledge and helpfulness
- Managers: Dependability, reliability, meeting deadlines and working independently
"We are excited to have discovered that while managers hone in on more traditional themes such as task performance, experience and knowledge, co-workers are more likely to emphasize interpersonal behaviors," said Cynthia Hedricks, SkillSurvey's chief analytics officer.
The study looked at feedback from two managers and two co-workers per candidate. The 5,000 candidates were applying for a job in one of 34 different industries, represented by 636 different companies.