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Find a Solution HR Solutions

HireRight Best Background Check Service for Medical Practices

After conducting much research and analysis, we recommend HireRight as the best background check service for medical practices. We chose HireRight from a pool of the dozens of background check services we considered. To understand how we selected our best picks, you can view our methodology and a comprehensive list of background check services on our best picks page.

HireRight offers comprehensive criminal background searches, along with a wide selection of health-care-specific screening options. The company also offers a sophisticated online user platform and outstanding customer service.

The extensive screening options for the health care industry make HireRight a great service for medical practices. Of all the background check providers we investigated, few had more health-care-specific searches than HireRight.

The company includes the following health-care-related screening services:

  1. Health care sanctions check (FACIS Level I, II, and III)
  2. National practitioner data bank check
  3. Health care integrity and protection data bank check
  4. Adult abuse registry check
  5. OIG excluded parties check
  6. General Services Administration (GSA) excluded parties check
  7. Food and Drug Administration (FDA) debarment list check
  8. FDA disqualified/restricted/assurances lists check
  9. Nurse's aide registry check
  10. Child abuse registry check
  11. Professional license verification

In addition to the health care searches, there are two main criminal search packages you can choose from: a basic criminal background check and a more comprehensive employment background check. Here is a breakdown of each plan:

Basic criminal background check

  • Social Security number verification
  • Social Security number trace
  • Seven-year misdemeanor and felony criminal search, and unlimited number of counties as revealed by a Social Security number trace
  • National sex offender search
  • National criminal search

Basic employment background check

  • Social Security number verification
  • Social Security number trace
  • Seven-year misdemeanor and felony criminal search, and unlimited number of counties as revealed by a Social Security number trace
  • National sex offender search
  • National criminal search
  • Education report
  • Seven-year employment history; up to three employers

Other services include drug testing, physical exams, newspaper and periodical searches, professional license verifications, civil court searches, bankruptcy court searches, FBI fingerprinting and a wide range of global investigations, such as international criminal activity checks.

Editor's note: Looking for information on background check services? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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HireRight doesn't require an annual contract or charge monthly fees. You simply pay for each background check as you go. In addition, there is no minimum number of background checks you have to conduct each month.

HireRight's prices are very customized. The company works with customers to design background screening packages to fit their specific needs. HireRight will create as many plans as you want. For example, you can have one for doctors, another for nurses and another for office staff. Each plan can include as many, or as few, screenings and verifications as you want. The package prices are based on the number of screenings included, as well as on a projection of how many background checks your practice plans to conduct each year. In addition, HireRight also lets you add more checks and verifications on an a la carte basis to any of your plans.

The prices we were quoted, based on about 20 checks a year, were among the lowest we found during our analysis of background check services for those in the health care industry. While the prices did increase by about 5 percent in October 2016, they were still lower than those of many other providers we examined.

It is important to note, however, that some of the other background check providers weren't as upfront with their pricing, which made it difficult to compare costs. Some of the other providers promised to send us pricing information and never did, while others were hesitant to talk specifics without us giving them a commitment of our business.

In addition to screening costs, there are several ancillary charges you can incur. Specifically, there are small charges to use the online candidate consent form and to have final reports emailed or sent to you via direct mail. The reports, however, can always be reviewed in the HireRight online portal for no extra cost.

There is also a one-time $150 setup fee. This covers the costs of customizing the online system for your medical practice and your on-site medical practice verification. However, each time we spoke to a company representative, they offered to waive the charge if we signed up for the service within a few weeks.

Before you can start conducting background checks, you need to schedule an on-site inspection of your medical practice. This 10-minute visit, conducted by HireRight's on-site inspection company, is part of the Fair Credit Reporting Act (FCRA) credentialing process and is done to ensure that your practice is legitimate, located in a commercial office location and not shared with any other businesses. While visiting, the inspector will check for the following, among other things:

  • A shredder or shredder service
  • A computer setup with a secure internet provider
  • Personal files that are locked up in a file cabinet or filing room; proof of secured electronic files is also acceptable.

HireRight typically receives completed inspection reports within one day of the visit. If there are no problems, you can immediately start ordering background checks via HireRight's online portal.

The cloud-based system's dashboard, which is the first page you see when logging in each time, has an overview of the checks that have been completed and which ones are still in progress. You can click on each name to view those specific reports.

The dashboard also includes an Alerts section to notify you of anything that needs your attention, an announcement section and a recent activity box to show you the most recently ordered background checks.

Unlike many of the other providers we analyzed, HireRight customizes and personalizes the online portal for your specific medical facility. The system is preset with the specific plans you created, allowing you to quickly order background checks when needed.

To order background checks, you click on the New Request tab at the top of the dashboard. Then, you pick the package you want, as well as any a la carte screenings you want added.

You have the option to fill in all of the candidate's information or to use the HireRight Applicant Center. The latter option has the job candidates input all of the information on their own and sign electronic consent forms. In addition, they can use the Applicant Center to see the status of their background check and get notifications if HireRight needs more information to complete the process. Many of the other providers we examined didn't offer such a comprehensive applicant center.

Once the information on the candidate is submitted, work on the report begins immediately. Results are provided in real time, giving you the ability to review information as it comes in. Some of the other background check services we looked into allowed you to see reports only when they were finished.

On average, the background checks take about two days to complete. However, it can take longer for more in-depth checks. When reports are finished, you have the option of reviewing them directly in the system, having them emailed to you or receiving them via direct mail.

We found the final reports to be simple to read and understand. They are broken up into sections for each individual screening, such as health sanctions check, employment verification and county criminal search. Each section details exactly what type of database or information was searched.

When finished, each search is listed as complete. If nothing was found, it will say, "not in database," "data verified" or "no court records found." For those where something negative was discovered, it will be marked complete and highlighted in red. It will then indicate what the problem was, such as "discrepancy" or "violation found." Below that, it will offer more details on what exactly was discovered.

One unique feature is the option to have HireRight compare completed background checks with your hiring criteria to see if the candidate will be a good fit. Many of the other services we assessed didn't offer this feature.

All of the final reports are saved in the system for your review at any time. You can also print them out for your own records.

We were pleased with HireRight's customer service. To test what it would be like to work with the company, we called HireRight on several occasions, posing as a medical practice operator and small business owner looking for background check services.

Each time we called, we had to leave our name and number for a representative to call us back. Initially, we were disappointed that we weren't able to speak with someone immediately. However, those concerns were eased when our calls were quickly returned each time.

We spoke with friendly and knowledgeable customer representatives during all of our calls. Even though we explained that we were only a small practice and wouldn't be conducting a lot of background checks each year, the representatives still took the time to answer all of our questions thoroughly. Many of the other providers seemed uninterested in speaking to us after finding out we were a small practice, while others immediately said they didn't serve organizations that small.

After each of our calls, the representatives followed up with detailed emails summarizing our conversation. In addition, they provided specific pricing information, descriptions of each type of screening and verification, sample reports and a video describing how the online system works. HireRight did the best job of explaining every aspect of its service, by far, of all of the providers we investigated.

We also tested HireRight's live-chat tool. Each time we asked a question, a representative answered us in detail within seconds. Many of the other providers we analyzed didn't offer live-chat options, and those that did weren't nearly as responsive.

HireRight representatives are available via phone, live chat and email around the clock, except between between 6 p.m. (PT) on Fridays and 3 p.m. (PT) on Sundays. This was the only service we found that provided customer service 24 hours a day during the week and offered some availability on Sundays.

We were also impressed with the HireRight website, which is filled with a number of valuable resources, including details on FCRA compliance, employment laws and the background check industry. Additionally, it includes a glossary of screening terms and an FAQ section.

The biggest potential downside of HireRight is the added costs. Specifically, some of the other providers we looked into didn't charge a setup fee as HireRight does. However, it was comforting that the company offered to waive the extra charge each time we called.

Though some of the other fees, such as those to use the online consent form, were minor, they seemed a little unnecessary. Many of the other providers we examined didn't charge extra for this convenience.

Another negative was HireRight's standing with the Better Business Bureau. The company is not accredited and has an "F" rating. Overall, the BBB website reports that there have been 37 complaints filed against HireRight within the past three years. It is important to note, however, that many of the services we considered had at least some complaints filed against them with the BBB. Many of HireRight's complaints weren't from employers but from job candidates who were unhappy with what was uncovered during a background search. You can read specifics about the complaints on the BBB website.

Additionally, HireRight is not accredited by the National Association of Professional Background Screeners, the official accrediting agency of the background check industry.

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    GoodHire
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    • Cost
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    • Background Check Packages
      3; Plus add on searches available
    • NAPBS Accreditation
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    • Electronic Consent Form
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    • Customer Service
      Phone, email and live chat
  • Best for Very Small Businesses
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      $24.95 to $63.95
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    • Electronic Consent Form
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      Phone and email
  • Best for Household Employees
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      $19 to $89
    • Background Check Packages
      3; Plus add on searches available
    • NAPBS Accreditation
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    • Electronic Consent Form
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  • Best Do-It-Yourself Website
    BackgroundReport.com
    Read Review
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    • Background Check Packages
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    • NAPBS Accreditation
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  • Best for Medical Practices
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    • Cost
      Customized for each business
    • Background Check Packages
      2; Plus add on searches available
    • NAPBS Accreditation
      No
    • Electronic Consent Form
      No
    • Customer Service
      Phone, email and live chat

Ready to choose a background check service? Here's a breakdown of our complete coverage:

Editor's note: Looking for information on background check services? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.