1. Business Ideas
  2. Business Plans
  3. Startup Basics
  4. Startup Funding
  5. Franchising
  6. Success Stories
  7. Entrepreneurs
  1. Sales & Marketing
  2. Finances
  3. Your Team
  4. Technology
  5. Social Media
  6. Security
  1. Get the Job
  2. Get Ahead
  3. Office Life
  4. Work-Life Balance
  5. Home Office
  1. Leadership
  2. Women in Business
  3. Managing
  4. Strategy
  5. Personal Growth
  1. HR Solutions
  2. Financial Solutions
  3. Marketing Solutions
  4. Security Solutions
  5. Retail Solutions
  6. SMB Solutions
Product and service reviews are conducted independently by our editorial team, but we sometimes make money when you click on links. Learn more.
Find a Solution HR Solutions

HireRight Best Background Check Service for Medical Practices

After much research and analysis of employee background check services, we recommend HireRight as the best background check service for medical practices. We chose HireRight from a pool of the dozens of background check services we considered. To read our full methodology and for a more comprehensive list of background check services, visit our best picks roundup page. If you're still trying to get an understanding of what kind of background check service you need, check out our guide on how to choose a background check service

Editor’s Note: Looking for a background check service? Fill out the form below to get free quotes from our vendor partners.

buyerzone widget

HireRight offers comprehensive criminal background searches, along with a wide selection of screening options specific to health care. The company also offers a highly sophisticated online user platform and outstanding customer service.

What makes HireRight a great option for medical practices is the extensive screening options that are designed for those working in the health care industry. Out of all the background check providers we investigated, few had more specific searches for health care than HireRight.

Specific types of health-care-related screening services offered include:

  • Health care sanctions check (FACIS Level I, II, and III)
  • National practitioner data bank check
  • Health care integrity and protection data bank check
  • Adult abuse registry check
  • OIG excluded parties check
  • General Services Administration (GSA) excluded parties check
  • Food and Drug Administration (FDA) debarment list check
  • FDA disqualified/restricted/assurances lists check
  • Nurse's aide registry check
  • Child abuse registry check
  • Professional license verification

HireRight also offers a breadth of criminal-related searches and employment and education verifications, including:

  • Country criminal felony and misdemeanor search
  • Social Security number trace and verification
  • National sex offender search
  • Statewide criminal search
  • National criminal search
  • Federal criminal search
  • Motor vehicle records report
  • Past employment verification
  • Education verification
  • Professional reference check report
  • Employee credit report
  • Workers' compensation history report
  • Federal bankruptcy search
  • County court civil records search

Other services include drug testing, physical exams, newspaper and periodical searches, FBI fingerprinting and a wide variety of global investigations, such as international criminal activity checks.

Overall, medical practices will have a hard time finding another provider that offers a more comprehensive suite of background screening options than HireRight.

 

When it comes to cost, HireRight doesn't require an annual contract or charge monthly fees. You simply pay for each background check as you go. In addition, there isn't a minimum number of background checks that you have to conduct each month.

HireRight's prices are very customized. The company works with customers to design background screening packages that fit their specific needs. HireRight will create as many different packages as you want. For example, you can have one for doctors, another for nurses and another for office staff. Each package can include as many, or as few, screenings and verifications as you choose. The package prices are based on the number of specific screenings included, as well as on a projection of how many background checks are going to be conducted each year. In addition, HireRight also lets you add additional checks and verifications on an a la carte basis to any of your packages.

The prices we were quoted, based on about 20 checks each year, were among the cheapest we found during our search of background check services for those in the health care industry. On an a la carte basis, most of HireRight's services were cheaper than the other providers we examined.

It is important to note, however, that some of the other background check providers weren't as upfront with their pricing, which made it difficult to compare costs. Some of the other providers promised to send us pricing information and never did, while others were hesitant to talk specifics without us giving them a commitment of our business.

In addition to screening costs, there are several ancillary charges you can incur. Specifically, there are small charges to use the online candidate consent form and to have final reports emailed to you or delivered via direct mail. The reports, however, can always be reviewed in the HireRight online portal for no extra cost.

There is also a one-time $150 setup fee. This covers the costs of customizing the online system for your medical practice and an on-site visit to verify your practice. The on-site verification is done to ensure that background reports are being used for permissible purposes authorized under the Federal Fair Credit Reporting Act. However, when discussing the $150 set-up fee with the company representatives, they offered to waive the charge if we signed up for the service within a few weeks.

We were really impressed with HireRight's online portal. Since it's a cloud-based system, it can be accessed from any computer with an Internet connection.

The HireRight dashboard is the first page you see when logging in to the system each time. The dashboard has an overview of the checks that have been completed, which ones are in progress and which ones have been canceled. You can click on each individual name to view those specific reports.

The dashboard also includes an "alerts" section to notify you of anything that needs your attention, an announcement section and a recent activity box to show you the most recently ordered background checks.

You click on the "new request" tab at the top of the dashboard to order new background checks. You then pick the package you want to use for that candidate, as well as any a la carte screenings you want added in.

You have the option of filling in all of the candidate's information on your own, or using the HireRight Applicant Center. The latter option has the job candidate input all of the information on their own, sign electronic consent forms, see the status of their background check and get notifications if HireRight needs more information to complete the process. Few of the other providers we examined offered such a complete and detailed applicant center.

Once the information on the candidate is submitted, work on the report begins immediately. Results are provided in real-time, giving you the ability to review information as it comes in. Some of the other background checks we looked into  allowed you to see reports only when they were finished.

On average, the background checks take about two days to complete. However, it can take longer depending on how deep a screening you are conducting.

When reports are finished, you have the option of reviewing the information directly in the system, having them emailed to you, or receiving them via direct mail.

We found the final reports to be simple to read and understand. The top of the report highlights the candidate's name, phone number, email address, as well as the date the background check was requested and the screening package ordered.

The reports are broken up into sections for each individual screening, such as health sanctions check, employment verification and country criminal search. Each section details exactly what type of database or information was searched. Each search is then listed as complete when finished. If nothing was found it will say, "not in database," "data verified," or "no court records found." For those where something negative was discovered, it will be marked complete and then highlighted in red it will say what the problem was, such as "discrepancy" or "violation found." Below that, it will offer more details on what exactly was discovered.

One unique feature is the option to have HireRight analyze completed background checks against your hiring criteria to see if the candidate will be a good fit. This was a feature many of the other services we assessed didn't offer.

Once you are done reading the report, you have the option of printing it out for your own records. The reports are also saved in the system for your review at any time.

However, before you can even start conducting background checks, you first need to schedule an on-site inspection of your medical practice. This 10-minute visit, conducted by HireRight's on-site inspection company, is part of the FCRA credentialing process and done to assure that your business is located in a commercial office location and is not shared with any other businesses. While visiting, the inspector will be checking for several things, including:

  • A shredder or shredder service.
  • A computer set up with secure Internet provider.
  • Personal files that are locked up in a file cabinet or filing room. Proof of secured electronic files is also acceptable.

HireRight typically receives completed inspection reports within one day of the visit. If there are no problems your account becomes fully active, allowing you to immediately start ordering background checks.

Unlike many of the other providers we analyzed, HireRight customizes and personalizes the online portal for your specific medical facility. The system is pre-set with the specific packages you created. This allows you log in to the system and quickly select any of your pre-configured packages when ordering a background check.

We were very pleased with HireRight's customer service. To test what it would be like to work with them, we called the company on several occasions posing as a medical practice operator and small business owner looking for background check services.

Each time we called, we had to leave our name and number for a representative to call us back. Initially, we were a little disappointed we weren't able to speak with someone immediately. However, those concerns were eased when our calls were  returned in short order each time.

During all of our calls we spoke with friendly and knowledgeable customer representatives. The representatives talked in great length about the types of checks and verifications offered, how the online system works and the costs involved. Even though we explained we were only a small practice and wouldn't be conducting a lot of background checks each year, the representatives still took the time to answer all of our questions thoroughly. Many of the other providers seemed uninterested in speaking to us after we finding out we were a small practice, while others immediately said they didn't service organizations that small.

After each of our calls, the representatives followed up with detailed emails summarizing our conversation. In addition, they provided specific pricing information, descriptions of each type of screening and verification, sample reports and a video on how the online system works. HireRight, by far, did the best job of explaining every aspect of its service. By the time we were done with the calls, reading the emails and watching the video, we had a crystal-clear understanding of what HireRight offered, how its systems worked and how much it cost.

We also tested HireRight's live chat tool. Each time we asked a question, a representative answered us in detail within seconds. Many of the other providers we analyzed didn't offer live chat options, and those that did weren't nearly as responsive.

HireRight representative are available via phone, live chat and email around the clock between 3 p.m. (PST) on Sundays and 6 p.m. (PST) Friday. This was the only service we found that provided customer service 24 hours a day during the week and offered some availability on Sundays.

We were also impressed with the HireRight website, which is filled with a number of valuable resources, including details on FCRA compliance, employment laws and facts on the background check industry. Additionally, it includes a glossary of screening terms and a FAQ section.

The biggest potential downside of HireRight is some of the added costs. Specifically, some of the other providers we looked into didn't charge a set-up fee like HireRight does. However, it was comforting that they offered to waive the extra charge each time we called.

Some of the other charges, such as those to use the online consent form, while minor, seemed a little unnecessary. Many of the other providers we examined didn't charge extra for this convenience.

Additionally, the on-site verification visit could be a turn off for some. Having to schedule time in your day to meet with a credentialing expert might be inconvenient for those with busy schedules. While nearly all of the providers we investigated required some form of verification, many simply had you send them documents, such as articles of incorporation or a business license, to confirm that your medical practice or business is actually in operation.

Ready to choose a background check service? Here's a breakdown of our complete coverage:

 

Editor’s Note: Looking for a background check service? Fill out the form below to get free quotes from our vendor partners.

buyerzone widget
Chad  Brooks
Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.