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LogicalDOC Review: Best Document Management for Mac

After much research and analysis of document-management systems, we recommend LogicalDOC as the best self-hosted document-management system for businesses using Mac computers. We chose LogicalDOC from a pool of the dozens of document-management systems we considered. To read our full methodology and for a more comprehensive list of document-management systems, visit our best picks roundup page.

LogicalDOC is compatible with not only Mac computers, but Windows PCs as well. In addition, it has a full roster of valuable features and solid customer service.

Although most on-premises systems are designed to work with Windows computers, LogicalDOC is one of the few high-functioning programs that's compatible with Macs as well. What makes this system so appealing is that it s doesn't just work with Macs or just with Windows, it works with both. This is a valuable system for businesses only using Macs, or for those that have a mix of Mac and Windows PCs.

Compared with many of the other systems we examined, installation is quite simple. LogicalDOC uses a software package you can install on your own. The automated installer allows you to have the system up and running in minutes. Most other on-premises systems we considered required professional installation that cost hundreds, if not thousands, of dollars.

LogicalDOC is accessed via any Web browser. However, instead of cloud-based systems that use the Internet to connect to the system, LogicalDOC connects through your own network. You log in by directing your Web browser to the URL where the solution is installed, and typing in your username and password.

After signing in, you are directed to the system's fully customizable dashboard. You can choose from a variety of "portals" you want in the dashboard and arrange them anyway you like. Portal options include checked-in or -out documents, locked files and edited or downloaded documents. This level of customization, which can be done on a per-user basis, isn't something all of the other systems we examined offered.

Editor’s Note: Looking for a document-management system for your business? If you're looking for information to help you choose the one that's right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free:

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The system uses a simple cabinet and folder filing structure. You can create as many cabinets, and folders within them, as you like. New documents are added into the system in multiple ways, including by uploading them straight from your computer, dragging and dropping them from your computer, or by scanning them in.

LogicalDOC also offers several ways to find documents stored in the system. A full-text search allows you to look for files based not only on its title or who authored them, but also by the content inside the document. When a list of documents is returned, you are shown exactly where the word or phrase you were searching for is located within the file. This was a feature we didn't see in many of the other systems we evaluated.

LogicalDoc offers users several different ways in which they can search for documents.

 

You can also search for documents via metadata that you assign when first storing files into the system, as well as by specific parameters. One tool we found very helpful was the ability to save searches. This can be valuable if you conduct the same search on a regular basis.

Although the system doesn't integrate with Microsoft Office on Macs, it does connect with Dropbox and Google Docs. These integrations allow you to quickly import and export documents between the applications.

Since LogicalDOC is an on-premises system, you to buy the software outright rather than paying a monthly subscription fee like you do with cloud solutions. The one-time costs are based on which edition of the system you buy and how many employees are using the software.

LogicalDOC is offered in two different versions: the business edition and the enterprise edition, which differ in the number of features included.

Business Edition

  • Cost: Perpetual license fee of $1,200, plus $50 per user for up to 100 users. The per-user cost is $30 for businesses with more than 100 employees.
  • Storage: Unlimited.
  • Support: One year of support and upgrades included.
  • Features: More than 30 features, including full-text indexing; tags; document metadata and templates; version control; full-text searches; saved searches; bookmarking; restoration of deleted documents and folders; drag-and-drop; PDF creation; full preview; optical character recognition; online editing, check in and out; annotation on documents; internal messaging system; and task manager.

Enterprise Edition

  • Cost: Perpetual license fee of $2,500, plus $100 per user for up to 100 users. The per-user cost is $60 for businesses with more than 100 employees.
  • Storage: Unlimited.
  • Support: One year of support and upgrades included.
  • Features: All of the features in the business edition, plus over 25 more, including auto naming and folding; folder metadata and templates; bulk check in and check out; digital signature; bar code recognition; professional workflow; RSS feeds on documents and folders; duplicates detection; retention policies; and custom reports.

There are a variety of optional add-on purchases you can make for either edition, including:

  • Automatic backup system: $1,000
  • Professional installation: $600
  • Employee training: $600
  • Company branding embedded in the software: Between $1,000 and $2,000.

The only recurring fee is also an optional one. Continued support and software updates after the first year cost 22 percent of your original license fees.

LogicalDOC offers a free 30-day trial for businesses interested in testing out the system before making a financial commitment. Not all of the systems we looked into offered this opportunity.

LogicalDOC has nearly every feature and tool a small business would want from a document-management solution. Overall, the system has more than 60 different features.

One of the more valuable features is check in and check out, which allows multiple employees to work on the same document without worrying that edits will be lost or overwritten. With this tool, users can view the status of the documents and see when it's being worked on, and by whom. When a document is in the "check-out" status, it's always available for read-only operations like search and browsing.

LogicalDoc's check in and out features lets users know exactly who is working on which documents and when.

The system also includes version control, which automatically manages each version of a document as it enters LogicalDOC. Every time a document is changed, a new version is produced and tracked.

LogicalDoc offers an impressive number of security-permission options. The system allows users to restrict access to cabinets, folders and individual files. Besides not being able to open documents they don't have permission to, employees won't even see those folders or files in their system.

One valuable feature offered only in the enterprise edition is the workflow tool. With this, administrators can automate various document processes by creating any number of tasks that can be executed in parallel or serial sequences of steps. For each document, users can track where it is located in the current workflow.

The LogicalDOC also has a mobile app for both iOS and Android smartphones and tablets. The app provides access to all of your documents. With it, you can download a document, work on it and send the updated version back to the system. You can also email downloaded files directly from your device and conduct full-text searches when looking for documents while out of the office.

We were very pleased with the level of customer service we received from LogicalDOC. To assess what customers can expect from the support team, we contacted the company multiple times, posing as a new business owner interested in document-management systems.

After signing up for the free trial online, we received an email from a company representative asking us if we had any questions while testing out the system. When we called back to discuss the system in greater detail, our call was immediately answered. Some of the other document-management system providers we reached out to sent our call straight to voicemail or said no one was available to take our call.

During our first call, the representative was friendly and seemed happy to take as long as needed to answer our questions. We discussed the computers the system is compatible with, the features it includes, the mobile app and the cost. Throughout our conversation, the representative concentrated simply on answering our questions. While some of the other providers we spoke with shifted the conversation to what our timeline was for when we would make a purchase, this representative was focused more on how he could help us better understand the system.

Several months later, we followed up with another round of calls to ensure the customer service still met our expectations. This time around, we were just as pleased with the service we received. The representative we spoke to walked us through the system, discussed pricing in detail and highlighted some of the features we might find most valuable.

After each of our calls, the representatives sent us an email recapping our discussion and offering to provide a personalized demonstration. We requested a demo and were happy that the company was willing to conduct it at a time that was most convenient for us. In contrast, a few of the other providers we contacted weren't willing to accommodate our schedule.

The demonstration was the most in-depth presentation we received while testing document-management systems. During the hour-long demo, the representative walked us through every single tab, feature and tool the system offers. We looked at everything from how to create cabinets and folders, to how to conduct searches, to how to generate workflows. By the time the demonstration was finished, we had a very clear and thorough understanding of how the system operated. We were impressed by how comprehensive the demo was. Unlike some of the other providers that just touched on certain aspects of the system, this representative made sure we saw how everything worked. We appreciated the level of detail provided.

We were happy that the representatives respected our timeline. They understood that we weren't immediately ready to make a buying decision, and at no time did they try to pressure us into doing so. This approach was different from that of some of the other providers we spoke to, who were much more concerned with our purchasing timeline.

Users of the system are encouraged to reach out via email when help is needed. A LogicalDOC representative will then respond either by email or phone to assist with your problem. There's also an extensive built-in help section that features a comprehensive user guide. 

One potential downside to LogicalDOC is that even though the system integrates with Microsoft Office on Windows PCs, the integration doesn't work on Macs. This will not affect any of the system's functionality, but it does have the potential to slow you down a bit.

One other negative is that if you do have a problem with the system, LogicalDOC prefers that you contact the company via email. While the company says it promptly responds to all email questions, this could pose a problem if you need immediate help.

Ready to choose a document management system? Here's a breakdown of our complete coverage:

Editor’s Note: Looking for a document-management system for your business? If you’re looking for information to help you choose the one that’s right for you, use the questionnaire below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free:

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Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.