After conducting our 2017 research and analysis of online fax services, we recommend GotFreeFax as the best pay-per-use online fax service.
We chose GotFreeFax from a pool of dozens of online fax services. To learn more about our full methodology and for a more comprehensive list of online fax services, visit Business News Daily's best picks.
Ready to choose an online fax service? Here's a breakdown of our complete coverage:
- Choosing an Online Fax Service: A Buyer's Guide
- Best Online Fax Services for Small Business
- SRFax Review: Best HIPAA-Compliant Online Fax Service
- GotFreeFax Review: Best Free Online Fax Services
- Nextiva Review: Best Online Fax Service for Small Businesses
Monthly online fax service subscriptions are designed for businesses that send and receive hundreds of faxes per month. If your business sends only a few faxes per month, you're better off using a pay-per-use service, a less common alternative to the subscription model.
Our favorite pay-per-use fax service that we researched is GotFreeFax. GotFreeFax also offers a free online fax service that allows you to send up to two faxes per day of three or fewer pages. For a more in-depth look at the unpaid version of GotFreeFax, see Business News Daily's review.
GotFreeFax is a send-only service. However, we still selected it as our best pick because, while there are a few services that do offer pay-per-use service for both sending and receiving, they quickly end up being just as costly as a subscription service, if not more so. However, if you also require the ability to receive faxes, you'd be better off going with a monthly subscription.
The paid option costs 98 cents for a fax of up to 10 pages, $1.98 for a fax of 11 to 20 pages and $2.98 for a fax of 21 to 30 pages. So, for example, if you send two faxes per month that are fewer than 10 pages each, your total cost for the month would be only $1.96. That's far less than you'd pay for any monthly subscription on the market.
GotFreeFax also sells non-expiring credits that you can use for future faxing. A 100-page credit costs $9.95, a 300-page credit costs $19.95 and a 1,000-page credit costs $49.95. However, if you have to fax at these volumes, you would be better off going with a monthly subscription.
GotFreeFax is extremely simple to use and cost-effective, and it offers some features other pay-per-use services don't. For example, GotFreeFax allows users to employ rich text to adjust the font and format of their documents. The end product is a more aesthetically pleasing fax that appears more professional than a simple plain-text document. The service also allows you to upload and send PDFs and JPGs. You can upload up to 10 files per fax, up to 30MB per fax, which is more than some subscription services allow. You can also add your own cover page or use the service's standard cover page. Additionally, all paid faxes are encrypted, and international faxing is available for an extra cost.
GotFreeFax's service is also incredibly easy to use. The form required to send a fax is located right on the company's home page. Just fill out your own information and the receiver's information; paste in the content or upload the files you want to fax; make a payment through PayPal; and send. The entire process takes just a few minutes and works reliably well.
GotFreeFax advertises its prices in a straightforward manner on its home page. The website is clean and simple; it's clear that the company is not trying to hide any of your options from you. When you first visit GotFreeFax's home page, it's immediately clear what services the company provides and at what cost. It's easy to navigate the site and get the information you need.
By using a pay-per-use service, you forgo the more robust features of a subscription plan. Don't expect features such as document storage or mobile apps, for example. None of the pay-per-use services offer these more advanced features; for those, you would need to subscribe to a service. However, if you don't send a lot of faxes, these features aren't that valuable anyway. Convenience and simplicity are what's important when it comes to pay-per-use services.
There is no phone support for GotFreeFax's free sending service; there is only an email address, and the response time is not quick. Luckily, the service is simple and straightforward to use, and there is seldom a problem with sending a fax. The only time you would need customer support is if a fax failed to send.
We chose FaxZero as our runner-up for pay-per-use fax. The paid version of this service starts at $1.99 for a fax of up to 25 pages, which is more expensive than GotFreeFax's paid service. However, FaxZero is easy to use, and faxes sent with its pay-per-use service don't have FaxZero logos or advertisements on them. You can upload and attach many different file types with this service.
Additional reporting by Jill Bowers and Ashley Smith.