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uAttend Review: The Best Time and Attendance System for Small Offices

After conducting extensive research and analysis, we recommend uAttend as our 2017 pick for the best time and attendance system for very small offices. To understand how we selected our best picks, you can find our methodology and a comprehensive list of time and attendance systems on our best picks page.

uAttend has a wide variety of features and is compatible with both web-based and wall-mounted time clocks. uAttend has pricing plans that range from $18 a month for businesses with fewer than 10 employees to $99 a month for companies with more than 100 workers.

uAttend is a cloud-based time and attendance system that handles all time-tracking needs. The system records when employees come and go, manages paid time off, and features a scheduling tool.

With uAttend, employees can clock in and out via web browsers, smartphones or telephones. In addition, the system is compatible with a wide selection of PIN code, ID badge and biometric time clocks. Specific types of biometric clocks that work with uAttend are those that use fingerprint and facial recognition.

Many of the systems we analyzed that were designed for very small businesses don't work with traditional time clocks. With those, the only options for punching in and out are via computers or mobile devices. We like that with uAttend, you can use a time clock if you want to.

What's nice about the system is that employees can clock in or out from any of the options at any time. For example, an employee can clock in in the morning from a time clock and clock out in the afternoon from their computer.

The system can alert managers when employees arrive and leave each day by automatically sending emails when staff members clock in and out. In addition, uAttend can be configured to prevent employees from punching in too early or too late to prevent unapproved overtime pay.

uAttend also manages paid time off (PTO). The system not only tracks vacation and sick time accruals, but also allows employees to ask for time off and managers to approve or deny those requests. Besides being able to log in to the system to request time off, employees can do it directly from the time clocks.

Editor's note: Looking for information on time and attendance systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Businesses can also use the system to chart how long employees spend working on specific projects. The job-tracking tool logs the exact number of hours employees work on particular assignments.

Very small businesses will find the scheduling tool to be quite valuable. Managers can create shifts and assign individual or multiple employees to each one. To keep tabs on when employees are showing up late or cutting out early, supervisors receive instant notifications when workers punch in or out outside of their scheduled shifts.

uAttend includes a "Who's In/Out" board, which provides a quick snapshot of the employees who are currently working and the exact time they clocked in at.

 

The low cost and pricing structure help make uAttend an enticing option for very small businesses. Rather than charging per employee, as most providers do, uAttend has five different membership plans based on a range of employees:

  • 1-9 employees: $18 per month
  • 10-19 employees: $29 per month
  • 20-49 employees: $49 per month
  • 50-99 employees: $79 per month
  • 100+ employees: $99 per month

We like that the costs don't necessarily rise each time a new employee is hired. For example, if your business has five workers but adds two more in the future, your cost stays the same. That isn't the case with the other providers we examined, whose costs increase each time a new employee is added to the system.

Besides the monthly membership fee, businesses may incur several additional costs. One is for employees who use a telephone to punch in and out. Businesses are charged 6 cents each time a staff member calls the uAttend local number to clock in and out, and 8 cents when they call the toll-free number. 

There are also monthly charges for businesses that use numerous time clocks or want multiple administrators on the account., If you want to use more than two clocks, there is a $10 charge per clock per month. There is also an additional $6 monthly charge for each additional account administrator.

The only other monthly charge is for payroll exporting. Businesses exporting data to any payroll file other than CSV or Processing Point files are charged $5 per month.

The time clocks from uAttend are among the least expensive we found during our research. While other time and attendance providers charge between $500 and $2,000 for time clocks, uAttend's range from $119 to $249. All of the clocks are plug-and-play-ready, send data in real time to the system, and include lifetime guarantees. Should one of the clocks stop working, you can call a customer service representative, who will troubleshoot the issue or send a replacement for free if it can't be fixed.

There are no setup costs with uAttend. Some of the other systems we considered have low monthly fees but charge hundreds — and, in some cases, thousands — of dollars in implementation charges.

We also like that there are no long-term contracts with uAttend. All memberships are paid on a monthly basis. If at any point you decide that the system isn't fitting your needs, you can cancel without any charges. In addition, if you cancel within the first 30 days, you receive a complete refund.

uAttend is very easy to use. Since it's cloud-based, it requires no software to install or maintain and can be accessed online from anywhere. You manage every aspect of the system by logging in from the uAttend website. The online portal has a clean interface that's simple to navigate. Everything is clearly labeled, which makes it easy to find the tools and features you need.

Both managers and employees have access to the system. Managers can add employees in, choose which methods each employee can use to clock in and out, set PTO accruals, approve or deny time-off requests, create schedules, and review, edit and approve time cards. Employees log in to the system to clock in and out, submit time cards for approval, request vacation days, and see their schedules.

With uAttend, you can see a summary report of the hours your employees work each pay period and how much paid time off they took.

The time clocks are also easy to set up and use. There are Ethernet and Wi-Fi options. The Ethernet-connected time clocks plug directly into your network, while the Wi-Fi clocks connect wirelessly to your system.

The uAttend mobile app, which is available for iOS and Android devices, lets employees and supervisors manage time while they're outside the office. Employees can use the app to clock in and out and review their time cards, and managers can use it to see who is currently working with the Who's In board, view productivity charts, and review, edit and approve time cards. Managers can use geolocation to designate specific areas where each employee can use the app to clock in and out. This prevents workers from trying to start or end their day from places they're not supposed to be.

uAttend integrates with dozens of payroll services, including ADP, Paychex and QuickBooks, allowing you to seamlessly transfer all time-card data into your payroll system. The system also offers managers a wide selection of custom reports that provide details on labor and employee data.

Overall, we were impressed with uAttend's customer service. To get a feel for what you can expect from the support team, we called the company multiple times and sent messages via live chat, posing as a new business owner interested in time and attendance systems.

Each time we contacted uAttend, our calls were immediately answered by a helpful customer service representative who was willing to take as much time as needed to answer our questions. Unlike some customer service reps at other providers who were quick to rush us off the call, the uAttend representatives answered all of our questions thoroughly and thoughtfully.

During all of our calls, it was clear that the representatives were most interested in making sure we were comfortable with the system and its features. Too often during our research, we found customer service agents who would spend more time trying to land our business than answering our questions.

We got the same high level of attention when we used the live chat tool. All of our questions were answered promptly and in as much detail as was given to us over the phone.

We were also pleased with the online demonstration we received. During our demo, the uAttend representative walked us through every aspect of the system, making sure we knew all of its ins and outs. We appreciated the level of detail provided during the presentation. Anyone can sign up for a demo via the uAttend website.

The company provides customer support via phone, live chat and email from 9 a.m. to 8 p.m. (ET), Monday through Friday. Customers also have access to an extensive help guide that's built into the online portal. It features step-by-step instructions on how to use each aspect of the software and even includes screenshots to better illustrate the steps. The help guide covers everything from how to set up the time clocks and add employees into the system to how to create schedules and generate labor data reports. 

uAttend's parent company, Processing Point, is an accredited member of the Better Business Bureau with an A+ rating. According to the BBB website, as of April 2017, there had only been one complaint filed against the company. That complaint was in regards to Processing Point's payment processing service and not the uAttend service.

One potential downside of uAttend is that it doesn't send email alerts when employees are nearing overtime. Many of the other services we analyzed offered this type of notification. However, you can set up the system to send email alerts when employees clock in and out outside of their scheduled shifts.

Another negative is that uAttend doesn't offer a free trial period. Many of the services we investigated let you test out the system for at least a couple of weeks before committing to it. However, while uAttend does not offer a free trial, if you cancel your service within the first 30 days of signing up, you are entitled to a complete refund.

Ready to choose a time and attendance system? Here's a breakdown of our complete coverage:

Small Businesses
stratustime
Read Review
  • Clock In/Out Options
    Physical time clocks, mobile website, telephones, web kiosk and computers
  • Cost
    $4 per employee, per month
  • Free Trial
    No
  • PTO and Scheduling Tools
    Yes
Very Small Businesses
uAttend
Read Review
  • Clock In/Out Options
    Physical time clocks, computers, mobile app and telephones
  • Cost
    $18 per month for up to 9 employees
  • Free Trial
    No
  • PTO and Scheduling Tools
    Yes
Mobile Workforce
TSheets
Read Review
  • Clock In/Out Options
    Mobile app or website, computers, text, Twitter, telephones and kiosk
  • Cost
    $5 per employee, plus $20 base fee per month
  • Free Trial
    14-Days
  • PTO and Scheduling Tools
    Yes
Larger Employers
TimeClock Plus
Read Review
  • Clock In/Out Options
    Physical time clock, mobile app, computer and telephone
  • Cost
    Between $24 and $36 per employee, per year
  • Free Trial
    No
  • PTO and Scheduling Tools
    Yes

Editor's note: Looking for information on time and attendance systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need:

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Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.