We know that different businesses have distinct needs for online fax services. Our staff researched and reviewed about 20 of the most popular online fax services, and came up with the ones we think are best for a variety of business types. Here is a roundup of our best picks and an explanation of how we chose them.
Ready to choose an online fax service? Here's a breakdown of our complete coverage:
- Choosing an Online Fax Service: 2015 Buyer's Guide
- Best Online Fax Service for Businesses
- Best Free Online Fax Services
- Best Pay-Per-Use Online Fax Service
Best Overall Online Fax Service: MetroFax
Of all the services we reviewed, MetroFax offered the best balance of affordability, convenience and customer service. MetroFax offers most — if not all — of the features a small business would need for a low monthly rate with no hidden fees. The service is easy to use, and the customer service was among the best we encountered. Go here for a full review of MetroFax's service.
Best Pay-Per-Use Fax Service: GotFreeFax
Companies that don't use a fax service often enough to justify a monthly subscription can consider a pay-as-you-go service. GotFreeFax is affordable at a price of 98 cents per fax of up to 10 pages, and the service is simple to use and secure. The service can only be used to send faxes, not to receive them. However, we could not find a pay-per-use fax service offering both incoming and outgoing faxes that we would recommend because the ones we reviewed have confusing fee structures. We also think that a low-cost subscription service is a better value and less hassle than pay-per-use for businesses with incoming and outgoing needs. Go here for a full review of GotFreeFax's service.
Best Free Online Fax Services: GotFreeFax and eFax
Many online fax services have a free option that allows businesses to send a limited number of faxes per day at no charge. GotFreeFax, in addition to the pay-per-use version, has a free service that allows users to send up to two faxes per day, three pages each. We like GotFreeFax because it is easy to use and, unlike competing free services, it does not include advertisements on the sent faxes. For receiving faxes, we recommend eFax Free, which allows 10 incoming faxes per month, but no outgoing faxes. The service is simple to use, and while it's not rich in features, it gets the job done for the right price. Go here for a full review of the free services offered by GotFreeFax and eFax.
We take the process of recommending vendors seriously, so we invested substantial time into researching various online fax services, plans and features. We gave each vendor a fair shake and equal consideration.
We started the process by coming up with a comprehensive list of vendors that offer online faxing. To do this, we thoroughly searched the Web and consulted other lists and reviews of the most popular vendors, including this list from one of our sister sites, Top 10 Reviews. We ended up with a list of about 20 online fax services to examine further.
From there, we visited the websites of each fax service to compare pricing and features. We looked at all the details, including how many plans are offered and what kind, how many faxes per month are included in those plans and how much the company charges for faxes beyond the limit. We looked at contract requirements and payment options. We spent considerable time comparing features — does the service offer a mobile app, international faxing or a toll-free number? We watched product demos and tutorials, and we sent sample faxes when available.
Next, we called all the services we were considering posing as a customer (with the exception of the few that offer email-only contact). Beyond just the marketing rhetoric on websites, we wanted to get a feel for how the companies handle actual customer interactions. We asked all the vendors the same set of questions about features, options and pricing, and we noted our reactions to the experience. Companies that were friendly and forthcoming got higher marks, and those that were less-than-helpful or too pushy scored lower. We realize, of course, that customer service interactions can vary based upon whom you reach, but we thought this was an important part of the process nonetheless.
For our overall best pick, the decision came down to which company offered the best balance of affordability, robust features and ease of use. We shied away from vendors that offered low upfront pricing with lots of hidden fees or expensive over-limit fees. We also decided not to go with the more expensive and specialized services that cater to one industry in particular or offer very advanced capabilities. Many of these services are great — and worth the investment for some companies — but our goal was to choose the service that provided the best value and benefits to the largest number of businesses.
When choosing the best picks for free and pay-per-use services, we had fewer options. Our methodology was similar, but less involved because these services are far simpler. We looked for a balance of affordability, features and ease of use. We also looked for pricing structures that are clear cut and easy to understand.
Here is a full list of online fax services we reviewed and a summary of what each company claims to offer. We separated the vendors into two categories: subscription-based services and pay-per-use/free services. The alphabetical lists also include our best picks.
eFax — EFax bills itself as the world's largest online fax service, used by 11 million people each day to send and receive business faxes online. Customers include small businesses around the world and nearly half of the Fortune 500. With eFax, you can fax from your computer, tablet, smartphone or any other Internet-enabled device. EFax lets you receive, review, edit, add a digitized signature and securely send faxes from your email — and store and retrieve all of your faxes online forever. eFax.com
Fax.com — Fax.com is a service of Data On Call Inc., which provides outsourced messaging and communication services. Since 1996, Fax.com has provided businesses and individuals with digital fax services. Fax.com offers faxing by Web, email or mobile device, and additional features include sending multiple messages at once, toll-free and local numbers, and shared user accounts. fax.com
FaxBetter — FaxBetter offers a dedicated toll-free fax number. Faxes can be sent in multiple file formats, and unlimited lifetime storage is offered. Faxes are also searchable on the website. faxbetter.com
Faxx.us – Faxx.us provides straightforward, economical, secure web-based inbound and outbound faxing for businesses and individuals. faxx.us is a TelNG LLC service. TelNG has been providing next generation telecoms services since 2005. faxx.us
Foiply — Foiply is a Fax over IP solution built for enterprises, but available to anyone. The cloud-faxing platform offers HIPAA-quality security and compliance, and the company says its network boasts 99.99 percent uptime and the latest infrastructure. Plans are available to suit everyone from individuals to enterprises. Faxes can be sent via email, the Web interface or with traditional fax machines. foiply.com
GoDaddy — This domain name and Web-hosting service also offers an online faxing service called Fax Thru Email. Faxes can be sent and received over the Web, through email or through a mobile device. The company offers several tiers of plans — economy, deluxe and premium. Both local and toll-free fax numbers are available. godaddy.com/email/internet-fax.aspx
GreenFax — GreenFax was created in the mid-'90s by a company called Meixler Technologies to address its own need for sending and receiving faxes, and the service was eventually scaled up and sold to other clients. GreenFax has thousands of clients ranging from small businesses to Fortune 500 companies. Faxes can be sent via email or through the company's website. International faxing is available, and customers can choose a local area code. greenfax.com
HelloFax — HelloFax sends faxes directly to your email inbox as a PDF where they can be viewed, downloaded and shared. Outgoing faxes can be signed, edited and sent electronically to multiple numbers at once. Users sign in with their Google account, so no new password is required for access, and there is the option of syncing the account with Google Drive, Dropbox, Box, OneDrive and/or Evernote to send and receive faxes. International faxing is also available. hellofax.com
*MetroFax — MetroFax, a sister company of eFax and MyFax, says it's powered by the largest digital fax network in the world. Faxes can be sent using laptops, desktops or wireless devices, and fax pages are delivered as email attachments to your inbox. A variety of plans are available to meet the needs of both small businesses and large corporations. Local and toll-free numbers are available. You can read our review of Metrofax here or visit metrofax.com.
MyFax — MyFax is a cloud-based fax service that serves individuals, small businesses and corporations. Faxes can be sent or received via email, the Web or mobile devices. The company offers simpler plans for small businesses and more complex and secure plans for corporations. Faxes can be sent to multiple recipients at once. myfax.com
Nextiva vFax — Nextiva is a VoIP service that allows faxes to be sent over email, online or with a mobile device. Most types of file formats are accepted, and faxes are stored for later access. Toll-free and local numbers are offered, and no contract is required. The company says it guarantees customer support calls will be answered in two rings. A variety of plans are offered. nextiva.com
RapidFAX — RapidFAX is a subscription-based fax-to-email/email-to-fax service offering individual and small business faxing. Send and receive faxes from local or toll-free fax numbers with no extra charge for toll-free numbers. RapidFAX has tens of thousands of customers. rapidfax.com
RingCentral — RingCentral allows sending and receiving faxes from desktops, your online account or the RingCentral mobile app. Documents can be sent to multiple recipients, and both toll-free and local numbers are available. RingCentral can also be integrated with your personal contacts or the corporate directory. Multiple plans at various price points are available. ringcentral.com
Sfax — Sfax is a cloud-faxing, HIPAA-complaint service that was built specifically for the health care industry but can be used by other industries. The service allows administrators full control to manage users, set access and permission, adjust security settings and more. Groups can collaborate, view, file, send and export documents from any location. The service also offers enhanced searching and filtering with custom folders to make documents easier to organize. sfaxme.com
TrustFax — TrustFax allows customers to send faxes via email or the company's website. Features include digitized signature tools, free account setup, secure online storage and international faxing. Local and toll-free numbers are available. trustfax.com
BestFreeFax — BestFreeFax, a service of SRFax, provides free outgoing faxes to a certain limit, although the limit is not specified on the website. Fax numbers for incoming faxes can be purchased for $3.29 a month. Email customer support is available. bestfreefax.com
*eFax Free — A free service of eFax, this receive-only service allows 10 incoming faxes per month at no cost. Large file sharing of up to 10 MB is allowed and faxes are stored for 30 days in the eFax messaging center. EFax is one of our best picks for best free online fax services. To read our full review go here or visit efax.com/efax-free
FaxBetter Free — FaxBetter's free service is a receive-only service that offers users a dedicated toll-free fax number. The number is yours to keep as long as you receive a fax every seven days. The service allows 20 incoming pages a month for free, and faxes are sent to your email inbox. The service also offers free storage for up to about 1,000 pages. faxbetter.com
FaxZero— FaxZero is a send-only service that lets you send up to five faxes per day, three pages each, to any fax machine in the United States or Canada for free. You don't need a fax machine yourself, but you do need a valid e-mail address. The service also lets you send additional faxes and faxes to many other countries for a fee. The free version has the FaxZero logo on faxes, while the paid version at $1.99 for a fax of up to 25 pages does not. Several types of files can be uploaded and attached. faxzero.com
*GotFreeFax — GotFreeFax is another send-only option that offers up to two free faxes per day, three pages each, without any advertisements. The paid version starts at 98 cents for a 10-page fax. The service allows for rich or plain text, and several types of files can be uploaded and attached. To read our full review of GotFreeFax go here or visit gotfreefax.com
PayPerFax — PayPerFax offers incoming and outgoing faxing that is billed by the page. There are no monthly fees, but there is a 24-hour reservation fee in addition to the page fee for incoming faxes. International faxing is also offered. payperfax.com
Voxox — Voxox allows users to send and receive faxes with Voxox for iPhone and with its free PC and Mac apps. Receiving faxes is free, while sending has a per-minute cost. Credits for sending faxes can purchased at Voxox's online store. getsatisfaction.com/voxox/topics/how_can_i_fax_with_voxox
Are you an online fax service provider that would like to be added to this list and possibly considered for our next round of reviews? Please feel free to contact Business News Daily at firstname.lastname@example.org.