One of the quickest ways to an IT professional's heart is to reboot your computer before asking him or her for help, a new study finds.
Research by Ipswitch's Network Management Division— a network, server and application monitoring software provider — discovered that nearly 40 percent of IT administrators believe the one thing that users could do to make them happier is appreciate their hard work, followed closely by rebooting computers before calling for assistance. Those surveyed also wish their company's employees would be more transparent about what applications they have downloaded on their work laptops.
Overall, nearly 40 percent of the IT professionals surveyed spend 40 to 60 percent of their time reacting to network or user problems, with 19 percent spending up to 80 hours on such problems. Ennio Carboni, president and general manager at the Ipswitch's Network Management Division, said an IT administrator's work is never done.
"They are on the front lines and, oftentimes, the first to take the hit," Carboni said. "They spend far too much time troubleshooting and reacting to problems associated with crucial technology their fellow employees rely upon to innovate, collaborate and do their jobs."
The study found that the applications most likely to slow down a company's network are usually ones that don't have much of a role in the workplace, including video platforms like YouTube and Vimeo, as well as music streaming services such as Pandora, Spotify and iTunes.
There are steps employers can take to make IT professionals feel more empowered in their jobs. Nearly 40 percent of the IT professionals surveyed want the ability to choose and buy the technology they need, while 19 percent just want the recognition of having a tough job. However, more than one-quarter of those surveyed joked they would like X-ray vision to figure out the source of a problem on a network, which is something most employers will have trouble actually giving them.
"We continuously ask our customers [IT professionals] what drives them, and what drives them nuts, in order to help make their jobs easier," Carboni said. "While we've sent the request for X-ray vision technology to our R&D department, many of the other issues can be solved with network monitoring software and a simple recognition of just how hard their jobs are."
The study was based on surveys of 140 IT administrators in the United States.
Originally published on BusinessNewsDaily.