|Credit: Hard drive image via Shutterstock|
Computers break and accidents happen. Although data can be backed up to the cloud and secondary devices, hard drive-related issues can result in data loss beyond what protection regular backups can offer. From computer crashes to human errors, hard drive recovery services can restore data from damaged drives, unbootable drives, reformatted drives, malware infections, user deletion and more.
Once a hard drive is damaged, recovering data is best left to experienced professionals who can extract information without incurring additional data loss or causing further damage. For businesses in critical situations, hard drive recovery services can recover data from desktops and laptops, as well as mobile devices, removable media, digital cameras and other types of media.
For a side-by-side comparison of the best hard drive recovery services, including those mentioned here, visit our sister site Top Ten Reviews. Below is a summary of their top three rated providesr.
SalvageData Recovery is Top Ten REVIEWS' top pick for its 90 percent success rate combined with personalized customer support and stringent security and quality controls. They offer several flexible and convenient service methods: by mail with free shipping, drop-off at a local facility, remote recovery and do-it-yourself recovery software. They can also send technicians for on-site comprehensive recovery services for businesses with critical or widespread data loss. SalvageData Recovery has a four- to five-day average turnaround time, with emergency services for 24-hour, same day, weekend and after-hours recovery services.
Additional Features: Of the Top 3 hard drive recovery services, SalvageData Recovery is the only one that offers a do-it-yourself recovery software as a cost-effective option. The proprietary software can be downloaded directly from their website and is suitable for noncritical data loss.
Security: SalvageData Recovery voluntarily submits to annual audits and has verifiable security credentials. The company meets the International Organization for Standardization's (ISO) stringent quality control standards and has SOC Type 3 certification, which assesses a company's security, confidentiality and privacy controls.
Customer Support: SalvageData Recovery offers personalized customer support and is available 24/7 by phone, email, live chat and online self-service portal.
Secure Data Recovery gets Top Ten REVIEWS' silver award for its 96 percent success rate – one of the highest in the industry – and highly secure recovery services. Specializing in complex data recovery, they use their own proprietary technology for advanced recovery services, such as restoring data from scratched, mechanically impaired and other damaged hard drives. They offer onsite, drop-off, server and remote recovery services with an average turnaround time of two to five business days. Emergency, same-day services are available with full restoration in 24 to 36 hours.
Additional Features: Secure Data Recovery has an ISO 4 cleanroom, meaning there is a very low level of particles in recovery areas. This gives them one of the most sterile environments in the industry, which is important to avoid further damaging exposed hard drives that have been opened during the recovery process.
Security: Secure Data Recovery has multiple levels of security. Physically, they use biometric locks, security systems and 24-hour surveillance to prevent unauthorized access from non-technicians. They are also GSA contract holders, meaning their services are approved to recover government-regulated data, such as confidential banking and DMV information. They also hold verifiable certifications by a third party auditor, giving them a Statement on Standards for Attestation Engagements (SSAE) 16 SOC 1 Type II audit, the same standard used by financial firms.
Customer Support: Secure Data Recovery offers 24/7 customer service, including major holidays. Customers can speak to representatives at any time by phone, email or live chat. Customers can also track services using an online self-service portal.
DriveSavers is Top Ten REVIEWS' third pick for its high recovery rate and strict security protocols. They are experienced in all types of hard drive recovery, from physical malfunctions to accident-related damage (e.g., dropping your drive or getting it wet) and logical hard drive failures, which is when the operating system renders the hard drive inaccessible. Services are available by mail or remote recovery, with an average recovery time of one to two days. They also offer emergency services and can recover data within 24 hours.
Additional Features: DriveSavers has been in business for nearly 30 years. They have close relationships with major manufacturers, such as Apple, Toshiba and Western Digital, giving them an edge over many competitors.
Security: DriveSavers' security measures include restricted access to cleanrooms, with guarded entries using a thumbprint recognition lock. Security certifications are also posted on their website, including an annual SSAE16 SOC 2 audit report. For those in the healthcare industry or otherwise deal with medical records, DriveSavers is HIPPA compliant; certification can also be viewed on their website.
Customer Support: DriveSavers offers 24/7 support by phone and email only.
Originally published on BusinessNewsDaily.