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IT Departments Spurned By Workers

IT Departments Spurned By Workers . / Credit: Worker spurning IT image via Shutterstock

Even though office workers cite computer problems as the major cause of lower productivity, a majority of them spurn help from an IT professional to address the issues. Workers would rather try to fix things on their own or turn to a co-worker to help solve the problem, new research shows.

A nationwide, online survey of 2,144 office workers who use computers showed that more than half (53 percent) preferred to do-it-yourself when it came to fixing computer problems. The survey was sponsored by Crucial.com, an online retailer of computer memory and solid-state drives.

The survey also revealed that nearly a third (29 percent) of office computer users blame computer problems such as lost files, slowness and crashes as the top reason for reduced productivity in the office.

[Technology Changes Your Small Business Should Prepare For]

As a pain point, office computer problems trumped co-workers (25 percent), workload (22 percent), management (22 percent) and customers/clients/vendors (15 percent) in negatively affecting worker productivity in the office.

The survey also found that in the office, male computer users (46 percent) are significantly more likely than female computer users (25 percent) to fix their own computer problems at work, and young men ages 18-34 are 61 percent more likely to do so.

"It is interesting that while computers play such a pivotal role in the flow of an office's workload, many employees are choosing to remedy their computer issues without the assistance of a trained IT professional," said Roddy McLean, marketing director at Crucial.com. "As the modern office worker is more reliant on the performance of their computer, they have also become more adept at finding a do-it-yourself solution when a computer crisis strikes."

Reach BusinessNewsDaily senior writer Ned Smith at nsmith@techmedianetwork.com. Follow him on Twitter @nedbsmith.Follow us @BNDarticles, Facebook or Google +. 

Ned Smith
Ned Smith

Ned was senior writer at Sweeney Vesty, an international consulting firm, and was Vice President of communications for iQuest Analytics. Before that, he has been a web editor and managed the Internet and intranet sites for Citizens Communications. He began his journalism career as a police reporter with the Roanoke (Va.) Times, and was managing editor of American Way magazine and senior editor of Us. He was a Captain in the U.S. Air Force and has a masters in journalism from the University of Arizona.