Just in time for Black Friday, America’s happiest retailers have been revealed. Nordstrom tops the list for the second straight year in the survey, released by career site CareerBliss, which chooses companies based on how they treat their employees. The determination takes into account employee reviews of their employer based on work-life balance, compensation of senior management, benefits and job security.
"Nordstrom is one of the places on the planet that is consistently ranked on both customer service as well as employee happiness," said Heidi Golledge, CEO and co-founder of CareerBliss, an online community aimed at helping workers find happiness. "We are happy to see them in our CareerBliss Happiest Retailers once again. We are seeing stores such as Dillard's and Sears showing a newfound focus on employee culture and happiness. Overall, it is nice to see retail happiness levels trending up a potential sign of an improved economy."
Other companies on this year's list include:
- Best Buy
- Bath & Body Works
- Office Depot
The benefits of having happing employees cannot be overstated for companies, said CareerBliss chief technology officer and co-founder Matt Miller.
"Happy retail employees tend to provide a happier customer experience and also help influence their fellow co-workers," said Miller. "Amongst the top ten retailers, we saw that employees ranked their co-workers as a large factor on their overall happiness at work. They say laughter is contagious — so is happiness in the workplace, according to our data."
The research was based on the responses of more than 10,000 employee reviews. The survey also took into account work environment, job resources, compensation, growth opportunities culture, reputation and job control.