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Air Travel Needs Tech Upgrade, Biz Travelers Say

High on the wish list of today’s tech-savvy travelers are mobile functionality, Wi-Fi accessibility and push-travel notifications. . / Credit: Business travelers at airport image via Shutterstock

Many business travelers think it’s time that airlines and airports get on board with advanced travel technology, a new survey found. High on the wish list of today’s tech-savvy travelers are mobile functionality, Wi-Fi accessibility and push-travel notifications.

Mobile, day-of-travel notifications are critical for business travelers, a survey of more than 2,600 travelers found. The survey was part of research on travelers' technology expectations conducted by FlightView, a travel information provider.

More than 94 percent of travelers want the status of their flights pushed to their phones, 63 percent want to be notified about upgrade availability and more than 70 percent want to receive an alert when their flight is boarding.

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Conflicting flight information regarding when flights are significantly delayed or cancelled  is the No. 1 source of frustration for business travelers (37.3 percent), followed by inaccurate or unavailable updates on new departure times (35.7 percent), and having no insight into where the plane currently is and when it will arrive at the gate (27 percent).

More business travelers want mobile boarding capabilities. More than 80 percent of business travelers surveyed would have used mobile boarding passes if they had been available.

Airport and in-flight Wi-Fi is the weakest link in the travel technology chain, the survey found. Only 28 percent of business travelers are satisfied with in-flight Wi-Fi offered by the airlines. Airports aren't doing much better, pleasing less than a third (32 percent) of all road warriors.

"Business travelers, pressed for time, want access to new tools and technologies that make traveling easier and more efficient," said Mike Benjamin, CEO of FlightView. "Every time an airport or airline rolls out a new offering, it raises travelers’ expectations, which, in turn, puts pressure on others in the industry to quickly adopt and integrate new technologies."

Reach BusinessNewsDaily senior writer Ned Smith at nsmith@techmedianetwork.com. Follow him on Twitter @nedbsmith.We're also on Facebook & Google+.

Ned Smith

Ned was senior writer at Sweeney Vesty, an international consulting firm, and was Vice President of communications for iQuest Analytics. Before that, he has been a web editor and managed the Internet and intranet sites for Citizens Communications. He began his journalism career as a police reporter with the Roanoke (Va.) Times, and was managing editor of American Way magazine and senior editor of Us. He was a Captain in the U.S. Air Force and has a masters in journalism from the University of Arizona.

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