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Verizon & Best Buy Launch IT Help Desk for Small Business Owners

Tablet computers lead growth in consumer electronics . / Credit: Tablet computer growth image via Shutterstock

Verizon is teaming up with Best Buy's Geek Squad to help small businesses with their technology needs.

Verizon's new IT Help Desk is staffed with Geek Squad Agents who work around-the-clock to assist with implementing new technologies or troubleshooting any IT problems that may arise. The new offering adds Geek Squad support to Verizon's mobility and security IT platforms to give small business owners the tools needed to enable the most up-to-date technology to help compete and grow their businesses. 

"Technology innovation continues to unlock value and create revenue opportunities for small and medium businesses, which are the lifeblood of the U.S. economy," said Janet Schijns, vice president of vertical solutions and channels for Verizon Enterprise Solutions.  "Our new offering allows business owners to tap into today's sophisticated wireless and advanced technologies with the peace of mind that trusted tech support is readily available anytime the need arises."

[The 15 Strangest (And Funniest) Help Desk Questions]

All Help Desk levels of service include 24/7 phone and online support, with Geek Squad Agents available for services such as wireless connectivity, virus definition updates, malware removal and software updates.

In addition, Verizon's advanced levels of support include services for mobilizing a workforce with tablets and smartphones, as well as virtual private network connectivity and support. The premier package adds in proactive support, such as device monitoring and system and application maintenance.

"Customers are searching for support solutions that provide a consistent level of service and flexibility," said Rob Brothers, program director for software and hardware support services at IDC.  "Verizon's services, with their Best Buy alliance, create a compelling offer to the SMB."

In addition, Verizon offers IT administrative support to businesses for day-to-day IT operations, such as managing user rights and access, remote monitoring of routers, switches and firewalls, server management and monitoring and up-to-date security protection.

To purchase the IT Help Desk services, business owners can visit Verizon's small business website.

Chad Brooks

Chad Brooks is a Chicago-based freelance writer who has nearly 15 years experience in the media business. A graduate of Indiana University, he spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including, local and state government, crime, the legal system and education. Following his years at the newspaper Chad worked in public relations, helping promote small businesses throughout the U.S. Follow him on Twitter.