There’s a new customer call management tool available that will make sticky notes seem to be an old-fashioned thing of the past. Named iCalledU, it’s like having an assistant for your receptionist, but without the additional overhead.
The Web-based application lets your receptionist (or anyone who picks up your phone) type in the name and number of the caller and a message and immediately notify you or one of your employees by email or RSS. It eliminates the need for sticky notes and makes missed messages and lost caller names and numbers a thing of the past.
Because the messages are archived, you have a permanent, searchable record of calls, numbers and messages. One account can support unlimited users, but they all need to have a company email address under the same organizational domain name , Slav Ben Ari, iCalledU's founder, told BusinessNewsDaily.
The intuitive dashboard simplifies call management and makes it easy to add users. For now, the application is free, but Slav says a subscription model with enhanced features may be introduced in the future.
The app is built on Microsoft's cloud-based Azure platform. It's available now at the Google Apps Marketplace and will be offered in the Azure Marketplace beginning Aug. 22.
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Reach BusinessNewsDaily senior writer Ned Smith at firstname.lastname@example.org. Follow him on Twitter @nedbsmith.